Old school serial modem not found by VSI-Fax

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I have a MultiTech modem on a serial port that I can dial using command line, but VSI-Fax cannot see. How do I have the system know it's there? All I can find is info on USB modems.

Everything I've seen in these portals show how to connect a USB modem, not serial. They also discusss going to System/Add Hardware, which I could in RHEL 5, but no longer exists in 7.

Anyone have an idea, aside from not using a modem. I'm stuck with it due to a program the company uses that requires it.

Thanks in advance.

Cec

Responses

Is there any place in VSI-Fax configuration for a device name, like /dev/ttyUSB0? If so, just try typing /dev/ttyS0 (for COM1 serial port) or /dev/ttyS1 (for COM2) etc. Note that the numbering of Linux /dev/ttyS* device names is offset by one compared to the COM port names, for historical reasons.

If the VSI-Fax in RHEL 7 relies on ModemManager or something similar to detect and/or use the modem, then I don't know.

Thanks Matti. I installed Minicom and can dial out via it, but nowhere can I find a place in VSI-Fax to set the port. I think I will also need to contact their support. I have it running on RHEL 5 but it also has a hardware manager to install things like this.

I appreciate you taking the time, Cec

I found a code for anyone sad enough to have to load a serial modem in this day and age :) For use with VSI-Fax, and thanks to Brian Perry at Esker for the information, run this vfxadmin device –a –v fax1

The modem wasn't installed at software loading so I had to command it to be afterward. I couldn't find this anywhere else but Brian came through. So kudos to him for great customer support.

Closing ticket

This is not a RedHat support channel, but a discussion forum between fellow RedHat product users. So no need to "close tickets" here. :-)

Previously I failed to penetrate Esker's webpages deep enough so that I could reach the actual product documentation behind all the ad copy. But now that you gave an actual command for a search keyword, I quickly found these:

http://kb.eclipseinc.com/kb/how-do-i-troubleshoot-vsifax/

http://doc.esker.com/vsi/6.1/en/installationandadministration/

http://doc.esker.com/vsi/6.1/en/referenceaddendum/index.asp?page=cmdref.html

From the third link, it looks like the vfxadmin command you specified might have been incomplete. I think it should have been something like:

vfxadmin device -a -v /dev/ttyS0 fax1

That is, "add a faxmodem device (device -a) using tty device (-v) /dev/ttyS0 and call it fax1".

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