Red Hat Network server / registration (classic) down?

Latest response

I can't seem to register any server's to the Classic RHN (RHEL 6.4). General network connectivity seems to be working just fine. Anyone else having problems?

Responses

────────────────────────┤ Attempting to contact the Red Hat Network server. ├─────────────────────────┐
│ │
│ We are attempting to contact the Red Hat Network server at https://xmlrpc.rhn.redhat.com/XMLRPC. ↑ │
│ ▮ │
│ ▒ │
│ ▒ │
│ ┌─────────────────┤ Fatal Error ├─────────────────┐ ▒ │
│ │ │ ▒ │
│ │ We can't contact the Red Hat Network Server. │ ▒ │
│ │ │ ▒ │
│ │ Double check the location provided - is │ ▒ │
│ │ 'https://xmlrpc.rhn.redhat.com/XMLRPC' correct? │ ▒ │
│ │ If not, you can correct it and try again. │ ▒ │
│ │ │ ▒ │
│ │ Make sure that the network connection on this │ ▒ │
│ │ system is operational. │ ▒ │
│ │ │ ▒ │
│ │ This system will not be able to successfully │ ▒ │
│ │ receive software updates from Red Hat without │ ▒ │
│ │ connecting to a Red Hat Network server │

cat /var/log/up2date

[Tue Sep 16 13:30:27 2014] rhn_register updateLoginInfo() login info
[Tue Sep 16 13:30:27 2014] rhn_register logging into up2date server
[Tue Sep 16 13:30:28 2014] rhn_register successfully retrieved authentication token from up2date server
[Tue Sep 16 13:31:01 2014] up2date Updating package profile
[Tue Sep 16 13:38:57 2014] up2date Updating package profile
[Tue Sep 16 13:41:07 2014] up2date logging into up2date server
[Tue Sep 16 13:41:08 2014] up2date successfully retrieved authentication token from up2date server
[Tue Sep 16 13:46:07 2014] up2date Updating package profile
[Tue Sep 16 13:49:05 2014] up2date Updating package profile
[Tue Sep 16 14:07:28 2014] up2date Updating package profile
[Tue Sep 16 14:10:15 2014] rhn_register updateLoginInfo() login info
[Tue Sep 16 14:10:15 2014] rhn_register logging into up2date server
[Tue Sep 16 14:10:15 2014] rhn_register successfully retrieved authentication token from up2date server
[Tue Sep 16 14:23:32 2014] rhn_register A socket error occurred: Unable to connect to the host and port specified, attempt #1
[Tue Sep 16 14:25:26 2014] rhn_register A socket error occurred: Unable to connect to the host and port specified, attempt #1
[Tue Sep 16 14:30:37 2014] rhn_register A socket error occurred: Unable to connect to the host and port specified, attempt #1
[Tue Sep 16 14:30:37 2014] rhn_register
Traceback (most recent call last):
File "/usr/sbin/rhn_register", line 76, in
app.run()
File "/usr/share/rhn/up2date_client/rhncli.py", line 84, in run
sys.exit(self.main() or 0)
File "/usr/sbin/rhn_register", line 58, in main
ui.main()
File "/usr/share/rhn/up2date_client/tui.py", line 1278, in main
tui.run()
File "/usr/share/rhn/up2date_client/tui.py", line 1226, in run
win = self.windows[index](self.screen, self)
File "/usr/share/rhn/up2date_client/tui.py", line 469, in init
tui.userName, tui.password)
File "/usr/share/rhn/up2date_client/rhnreg.py", line 405, in getAvailableChannels
server_release)
File "/usr/share/rhn/up2date_client/rhnserver.py", line 51, in call
return rpcServer.doCall(method, *args, **kwargs)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 218, in doCall
raise up2dateErrors.CommunicationError(e.args[0])
: Error communicating with server. The message was:
Unable to connect to the host and port specified

[Tue Sep 16 14:32:18 2014] rhn_register A socket error occurred: Unable to connect to the host and port specified, attempt #1
[Tue Sep 16 14:37:11 2014] rhn_register A socket error occurred: Unable to connect to the host and port specified, attempt #1
[Tue Sep 16 14:40:33 2014] rhn_register A socket error occurred: Unable to connect to the host and port specified, attempt #1
[Tue Sep 16 14:52:36 2014] rhn_register A socket error occurred: Unable to connect to the host and port specified, attempt #1
[Tue Sep 16 14:52:36 2014] rhn_register
Traceback (most recent call last):
File "/usr/sbin/rhn_register", line 76, in
app.run()
File "/usr/share/rhn/up2date_client/rhncli.py", line 84, in run
sys.exit(self.main() or 0)
File "/usr/sbin/rhn_register", line 58, in main
ui.main()
File "/usr/share/rhn/up2date_client/tui.py", line 1278, in main
tui.run()
File "/usr/share/rhn/up2date_client/tui.py", line 1226, in run
win = self.windows[index](self.screen, self)
File "/usr/share/rhn/up2date_client/tui.py", line 460, in init
hw_activation_code = rhnreg._activate_hardware(self.tui.userName, self.tui.password)
File "/usr/share/rhn/up2date_client/rhnreg.py", line 650, in _activate_hardware
login, password, hardwareInfo)
File "/usr/share/rhn/up2date_client/rhnreg.py", line 681, in activateHardwareInfo
hardwareInfo, other)
File "/usr/share/rhn/up2date_client/rhnserver.py", line 51, in call
return rpcServer.doCall(method, *args, **kwargs)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 218, in doCall
raise up2dateErrors.CommunicationError(e.args[0])
: Error communicating with server. The message was:
Unable to connect to the host and port specified

Hi Jared - just an FYI, this is a forum supported by volunteers. I would recommend opening a case with Red Hat if this host issue is urgent. You can format your console output by using 3 x tilde's ( "~~~") surrounding the code.

Can you return the following output:

dig -4 xmlrpc.rhn.redhat.com
netstat -rn | grep ^0.0.0.0
ping -c 2 8.8.8.8
ping -c 2 209.132.183.192

Which should resemble something like...

[jradtke@cypher ~]$ dig -4 xmlrpc.rhn.redhat.com

; <<>> DiG 9.9.4-P2-RedHat-9.9.4-15.P2.fc20 <<>> -4 xmlrpc.rhn.redhat.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24562
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4000
;; QUESTION SECTION:
;xmlrpc.rhn.redhat.com.     IN  A

;; ANSWER SECTION:
xmlrpc.rhn.redhat.com.  16  IN  A   209.132.183.192

;; Query time: 0 msec
;; SERVER: 10.98.230.27#53(10.98.230.27)
;; WHEN: Tue Sep 16 15:06:27 EDT 2014
;; MSG SIZE  rcvd: 66

[jradtke@cypher ~]$ netstat -rn | grep ^0.0.0.0
0.0.0.0         10.98.202.1     0.0.0.0         UG        0 0          0 em1
[jradtke@cypher ~]$ ping -c 2 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=42 time=9.91 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=42 time=9.95 ms

--- 8.8.8.8 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 9.916/9.937/9.959/0.101 ms
[jradtke@cypher ~]$ ping -c 2 209.132.183.192
PING 209.132.183.192 (209.132.183.192) 56(84) bytes of data.
64 bytes from 209.132.183.192: icmp_seq=1 ttl=242 time=51.8 ms
64 bytes from 209.132.183.192: icmp_seq=2 ttl=242 time=51.7 ms

--- 209.132.183.192 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1000ms
rtt min/avg/max/mdev = 51.751/51.798/51.846/0.232 ms
[root@jared-rhel67upgrade2 ~]# dig -4 xmlrpc.rhn.redhat.com

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.17.rc1.el6 <<>> -4 xmlrpc.rhn.redhat.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59480
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 4

;; QUESTION SECTION:
;xmlrpc.rhn.redhat.com.         IN      A

;; ANSWER SECTION:
xmlrpc.rhn.redhat.com.  60      IN      A       209.132.183.192

;; AUTHORITY SECTION:
redhat.com.             56545   IN      NS      ns3.redhat.com.
redhat.com.             56545   IN      NS      ns1.redhat.com.
redhat.com.             56545   IN      NS      ns2.redhat.com.
redhat.com.             56545   IN      NS      ns4.redhat.com.

;; ADDITIONAL SECTION:
ns2.redhat.com.         56545   IN      A       209.132.183.2
ns3.redhat.com.         56545   IN      A       209.132.176.100
ns1.redhat.com.         56545   IN      A       209.132.186.218
ns4.redhat.com.         56545   IN      A       209.132.188.218

;; Query time: 69 msec
;; SERVER: 172.16.16.5#53(172.16.16.5)
;; WHEN: Tue Sep 16 19:12:41 2014
;; MSG SIZE  rcvd: 191

[root@jared-rhel67upgrade2 ~]# netstat -rn | grep ^0.0.0.0
0.0.0.0         172.16.16.1     0.0.0.0         UG        0 0          0 eth0
[root@jared-rhel67upgrade2 ~]# ping -c 2 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=50 time=28.3 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=50 time=28.3 ms

--- 8.8.8.8 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1030ms
rtt min/avg/max/mdev = 28.344/28.363/28.383/0.169 ms
[root@jared-rhel67upgrade2 ~]# ping -c 2 209.132.183.192
PING 209.132.183.192 (209.132.183.192) 56(84) bytes of data.
64 bytes from 209.132.183.192: icmp_seq=1 ttl=238 time=68.6 ms
64 bytes from 209.132.183.192: icmp_seq=2 ttl=238 time=68.7 ms

--- 209.132.183.192 ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1070ms
rtt min/avg/max/mdev = 68.634/68.667/68.700/0.033 ms

Everything on your end appears OK. I don't use RHN Classic (we have a satellite) but.. my Satellite Server seems to be having issues communicating as well. I'm going to look for some sort of "RHN status" page, but perhaps Red Hat is having issues with their CDN.

Yeah, I'm just doing some self-education of RHEL6 > RHEL7 migrations and getting up to date with RHEL7 subscription based management and suddenly came across this problem today. I've been registering systems all morning/afternoon without any problems until suddenly it stopped working around 2PM

I've opened a ticket with RH.

Seem's to be working now!

Spoke too soon :)

I started having the same problem at 14:53 EDT Tue Sep 16, 2014

telnet xmlrpc.rhn.redhat.com to port 80 and 443 both timeout.

at 18:07 EDT tried this again.

telnet xmlrpc.rhn.redhat.com 443
Trying 209.132.183.192...
Connected to xmlrpc.rhn.redhat.com.
Escape character is '^]'.
^]
telnet> q
Connection closed.

telnet xmlrpc.rhn.redhat.com 80
Trying 209.132.183.192...
^C

Port 443 is ok, 80 times out still.

Same here. Went to update a number of my RHEL5 systems and "yum check-update" hangs at various parts of its processing. Seems pretty random when it hangs. Sometimes, I can get back a list of available updates. Other times, I can't get past it loading the rhnplugin and security plugins.

I've been advised (although I have nothing official that I can point my customers at) by RH Support via chat that "hi, we have know issues in the Customer Portal at the moment. it is observed with running yum update or registering system or downloading an iso. customer portal service desk is now working on it". I'm trying to get something official out of them that is hopefully publicly available but it looks like they're having all sorts of issues at the moment. I myself am having timeouts consistently 1 out of every 3 connection attempts (tested via telnet on 443) but one of my customers is having about a 5% success rate. It appears mileage varies considerably.

http://status.redhat.com/index.php says everything is ok, but I cannot register a new server at RHN yet.
sometimes I pass the verification point and asks me for credentials, but now it says it cannot contact xmlrpc.rhn.redhat.com/XMLRPC from the very begining.
any update on your side?

I've been able to register and update a new server. thanks.

I am suffering the same issue: cannot register new servers (using RHN classic) or update registered server with yum. Servers registered using the new method (subscription manager) are working fine.

Hi, we are aware of this problem and are actively working to resolve it. This issue impacts only the systems using RHN Classic.

Hello Yogendra - if you are able, please make sure they are reviewing the Satellite CDN as well.

I am currently running 5.6 (which has been upgraded several times - so my URL might be slightly different?)

3:30:01 Red Hat Satellite - live synchronization
03:30:01    url: https://satellite.rhn.redhat.com
03:30:01    debug/output level: 1
03:33:10
03:33:10
ERROR: there was a problem synchronizing the information.
       Error message: Unable to connect to the host and port specified

for me also unable to register my server to rhn classic, it is saying that proxy timeout...trying for last 1hr.

Also, problems with satelitte-sync......

RHN seems ok now.......Sat CDN a well....syncing now

Hi, Thank you very much. It should be wokring now.

I can confirm it is working now

Hi .
I am unable to register the server to RHN Network. Is there any issue ??
Getting below error,
We can't contact the Red Hat Network Server.
""
Double check the location provided - is
'https://xmlrpc.rhn.redhat.com/XMLRPC' correct?
If not, you can correct it and try again.
""
Checked and there is no issue observed at the DNS and Firewall end . Issue observed today "Mon Nov 10 05:55:30 EST 2014"

I believe there was a significant upgrade over the weekend (and past week) that must be going long.


The Red Hat Store and other services will be back soon Thank you for your patience. To order Red Hat products, please call 1-888-REDHAT1. To contact Red Hat Support, call 1-888-GO-REDHAT. To contact Procurement, email purchasing@redhat.com. For training needs contact either training_sales@redhat.com or 1-886-626-2994.

So - it is very likely there is nothing wrong on your end and RHN is still undergoing maintenance.

/etc/sysconfig/rhn/up2date

It needed proxy on httpProxy=

Hi, I am not able to install the packages..Getting an error like below

[root@rbpebs ~]# yum update Loaded plugins: rhnplugin, security This system is not registered with RHN. RHN support will be disabled. ftp://ftp.redhat.com/pub/redhat/linux/enterprise/5Server/en/os/x86_64/Debuginfo/repodata/repomd.xml: [Errno 4] IOError: [Errno ftp error] timed out Trying other mirror. Error: Cannot retrieve repository metadata (repomd.xml) for repository: rhel-debuginfo. Please verify its path and try again

While try to register it with rhn,got a error like below

We are attempting to contact the Red Hat Network server at https://xmlrpc.rhn.redhat.com/XMLRPC.

Can someone respond to this?

Close

Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.