Red Hat Partners FAQ
Table of Contents
Find quick answers to questions about partner training and certification, the partner acceleration desk, joining the Red Hat Partner Program, and publishing on the Red Hat Ecosystem Catalog.
Publishing to the Ecosystem Catalog
How can I get a partner page listed on the Red Hat Ecosystem Catalog? How do I update an existing partner page?
Adding a new partner page to the Ecosystem Catalog for publication occurs by request, managed internally through a content management system. Ask your company's partner account or marketing manager to initiate the process internally.
As part of the process, you will get a Catalog partner page template to capture the partner information for your page. Alternatively, you can also reach out to the Partner Acceleration Desk (PAD) for assistance if a partner account manager hasn't been assigned. Self-service functionality for partner page creation on the Catalog is currently under development.
How do I change the partner company name for a Red Hat Certified Container Product listing on the Ecosystem Catalog?
The partner's company name must be changed within the company's internal business systems to achieve this. Contact Red Hat Customer Support online to request a company name change or call Red Hat Customer Service directly for assistance.
How do I change the partner company name for a Non-Container Red Hat Certified Product listing on the Ecosystem Catalog?
The partner facing certification tool doesn't offer this capability, so a support case must be created through the Partner Acceleration Desk specifying requested name changes.
How do I update a Red Hat Certified Container product listing published on the Ecosystem Catalog?
Log in to your partner profile on the partner portal in Red Hat Partner Connect to make changes to published container listings (including the ability to unpublish listings). If you do not have an existing account you can request access to the partner portal here.
How do I update a Red Hat Certified Non-Container product listing published on the Ecosystem Catalog?
Partners can edit product listing description fields through the "Properties" tab by logging into the Red Hat Certification tool. You will first need to have an existing account in the partner portal to access this tool. For any other updates needed beyond the description field, a support case must be created through the Partner Acceleration Desk detailing requested changes.
Accessing and using the Red Hat Partner Portal
How do I get access to the partner portal?
Contact your partner administrator with a request to invite you to the partner portal. If you are not sure who your partner administrator is, open a support case with the Partner Acceleration Desk and provide the following information:
- Company name
- Company MDM ID
- Billing address
If none of the above is known, share the email address of the colleague who already has access in the support case.
The partner admin invited me but I did not see the invitation. Can you re-send the invitation?
Check spam and/or make sure your system administrator has Red Hat on their allowed list. Alternatively, follow the steps to log in to the partner portal:
- Clear your browser cache before attempting to log in again or use incognito mode or a different browser.
- Log in via this URL https://partners.connect.redhat.com.
- Use your RHN ID login credential to sign in.
How can partner admins update user permissions?
- Click the “User Profile” icon on Red Hat Partner Connect.
- Select Account Management.
- Invite users who need to be part of the organizational account in the “Invite Users” tab.
How to change user permissions when the users are active:
- Select “All Users” to “Change Role” or ‘Invite Selected’ users
- For Partner Admin, select “Admin”
- For deal registration, select “Reseller”. NOTE - This option is applicable to Solution Provides/Resellers ONLY at this time.
- For Base permissions, select “Base” permission
- For Distributors, select “Distributor” permission
You will not be able to change roles for “pending” users until they log in to https://partners.connect.redhat.com with their corporate RHN.
I am a partner admin. Why do I get a duplicate error when inviting a user?
The user you are trying to invite may have multiple contacts in our system, which is causing the error.
Open a support case with the Partner Acceleration Desk team and provide the following information:
- Full name
- User email
- SSO/RHN Username
- Partner Admin: Yes/No ?
- Deal Reg: Yes/No?
I am a partner admin but it says there is an error with my account set up. How do I add/manage users?
Your account may not be configured correctly. Please open a support case with the Partner Acceleration Deskteam and provide the following information:
- Full name
- User email
- SSO/RHN Username
Why am I unable to select my aligned distributor?
The aligned distributor selection window is closed and there is no option to choose a distributor now. If you didn't choose a distributor during this window, your alignment was carried over from last year.
If you do not have an aligned distributor yet, one will be assigned automatically to you based on your first transaction with them. Which means, you can start transacting with any distributor in your country and the first one will be assigned to your account automatically.
Why am I unable to register a deal?
You may not have deal registration permissions. Please contact your partner admin to grant you reseller access.
Once you have access, you can then register a deal by following instructions in this help article: How to register a deal as a Red Hat Partner.
How do I request/renew Red Hat Partner Subscriptions for my account?
If you are an eligible partner and the administrator for your account, you may request Red Hat Partner Subscription via the following link: https://connect.redhat.com/en/partner-with-us/partner-benefits/partner-subscriptions.
How do I request a company name change?
To request a company name change, we require legal documentation of legal entity name change in the form of a press release, DBA, etc. Please attach to the case with the Partner Acceleration Desk team and we will elevate to our Data Custodian team to make the change. Please also share the company MDM IDs that should be amended and if you will also require that active users email alias' be amended as well.
Partner training and certification
How can I access pdf e-books and video content on the Partner Training Portal?
Unfortunately, we do not provide pdf materials and video content within free partner training courses. All courses on the Partner Training Portal are self-paced and text-based (currently expanding video content offerings) and without the option to download a student guide.
If you are willing to have access to pdf and/or have instructor-led training, you can consider purchasing individual courses or a Red Hat Learning Subscription. You can discuss purchase options with our training team https://www.redhat.com/en/services/training-and-certification/contact-us.
If you already have a learning subscription and still cannot access a course book pdf, please reach out to the training team with the link above.
How can I move my certification to the company login?
In order to move your certification ID to the corporate login ID, kindly follow these steps:
- Fill out the form with Certification Team https://rhtapps.redhat.com/comments/?extIdCarryOver=true&intcmp=RHCTE1250000444603&sc_cid=7013a000002gXzHAAU and request to detach your Certification ID.
- Once the ID is detached, re-attach it to the corporate login on this page https://www.redhat.com/rhtapps/services/certifications.
- To ensure the ID is reflected under your partner account, log in to the Partner Training Portal via this link https://training-lms.redhat.com/sso/saml/auth/rhopen.
Red Hat Partner Program
How do I join the Red Hat Partner Program?
To submit a partnership application, select the “Partnership” tab from the header menu on Red Hat Partner Connect to select the module that best suits your company's needs, or if you already know your module, you can access the partner enrollment application directly. You can also explore more about the Red Hat Partner Program and the benefits of being a partner.
When you join the program, your application will be reviewed and approved in 8-10 business days. Upon completion, access will be granted to our partner program benefits such as our partner training portal, demo platform, and content center and you will be informed via email.
Please find direct module links for reference:
What is my Red Hat Partner Program registration status?
You can check the status of your onboarding application on the partner portal. If you have completed the Partner Vetting Questionnaire and have not received any follow-up questions, our teams are currently reviewing your application.
Once the review is complete, you will be notified via email. After which you will be granted access to our ecosystem benefits, such as the partner training portal, demo platform, and content center.
Where can I go to learn more about partner activities and points?
For detailed information about activities and points in the Red Hat Partner Program, refer to the official Red Hat Partner Portal and its associated documentation. Here are some resources for your reference:
- Red Hat Partner Portal: This is the primary hub for all partner-related activities. You can find information about the program, points, and how to submit activities.
- Red Hat Partner Program Guide: This guide provides comprehensive information about the program, including how to earn and redeem points.
- Red Hat Certified Cloud and Service Provider (CCSP) program: This program offers specific guidelines for cloud service providers, including details on how to certify instance types and earn points.
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Contact your Partner Manager: They can provide personalized guidance and answer any specific questions you might have about the program and earning points.
NOTE - The exact URLs and specifics might change over time, so it's best to search for these resources directly on the Red Hat website.
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