OpenShift Developer Tools and Services Life Cycle Policy

Updated -

Overview

Red Hat provides a published product life cycle for the collection of tools and services in OpenShift Developer Tools and Services , in order for customers and partners to effectively plan, deploy, and support their infrastructure. Red Hat publishes this life cycle in an effort to provide as much transparency as possible and may make exceptions from these policies as conflicts may arise.

All released errata will remain accessible to active subscribers across the entire life cycle.

Life Cycle Phases

OpenShift Developer Tools and Services provide two support phases throughout the availability of a minor release; Full Support and Maintenance Support.

Full Support

Full support is provided according to the published Scope of Coverage and Service Level Agreement. Likewise, Development Support is provided according to the published Scope of Coverage and Service Level Agreement.

During the Full Support Phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and Selected High Priority Bug Fix Advisories (RHBAs) will be released as they become available; all other available fix and qualified patches may be released via periodic updates. In order to receive security and bug fixes, customers are expected to upgrade to the most current supported micro (x.y.z) version.

Maintenance Support

During the Maintenance Support phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and Selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other Bug Fix (and Enhancement (RHEA) Advisories may be released at Red Hat’s discretion, but should not be expected.

At the end of the maintenance support phase, software and documentation will continue to be available to customers however no technical support will be provided except assistance to upgrade to a supported version. When full functionality of a tool or service requires access to hosted services provided by Red Hat, the availability of these services cannot be guaranteed for unmaintained and unsupported versions of the service or tool.

Tools and Services

Helm

The Helm lifecycle is now carried on the OpenShift lifecycle page. It can be found here.

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