Customer Portal Maintenance Outage: 29 Sept 2012 & 03 Oct 2012
Updated -
UPDATE: The outage expected for 10/3 was canceled. All outages related to this upgrade are complete.
The Red Hat Customer Portal will be offline on two dates while an upgrade is performed: Saturday, 29 September (estimated 8 hours) and Wednesday, 3 October (estimated 4 hours). Outage times are longer than most system maintenance periods due to the complexity of the upgrade. We will continue to deliver and support critical business functions during these outages.
| Outage Start | Outage End | Estimated Duration |
|---|---|---|
| Saturday, 29 September, 8:00 AM EDT | Saturday, 29 September, 4:00 PM EDT (UTC [1]) | 8 hours |
| Wednesday, 3 October, 9:00 PM EDT | Thursday, 4 October, 1:00 AM EDT (UTC [1]) | 4 hours |
[1] WHAT IS THE UTC TIME?
- If today's date is between APRIL and OCTOBER, then we are in ET Eastern Daylight Time and the UTC time is -400.
- If today's date is between NOVEMBER and MARCH then we are in ET Eastern Standard Time and the UTC time is -500.
For Premium subscribers with Severity 1 or Severity 2 calls outside of business hours, please call your regional center as listed to be routed to off-hours handling. Also, you can just reply to the email notifications received when the case is updated or you can reach out to support at techsupport@redhat.com.