Red Hat Insights
Overview
Applications on the Red Hat Hybrid Cloud Console are Software-as-a-Service (SaaS) products, providing customers with prescriptive analytics and applications to manage Red Hat environments. Because the applications are hosted and managed by Red Hat, there is no infrastructure that a customer needs to deploy, other than the installation of a client. All data shown via a user interface are hosted by Red Hat and a user will always be using the latest software version that is made available.
Red Hat Hybrid Cloud Preview Environment Access
Any user interacting with the applications hosted on Red Hat Hybrid Cloud Console including Red Hat Insights has the optional opportunity to test out in development branches of our SaaS products via the “Preview Environment”. This environment will allow customers to interact with new functionality actively being developed, iterations on existing functionality, or participate in public previews for upcoming applications. Since this is an active development environment, this should be treated as “Preview” pre-release software which may impact the availability, stability, data, or performance of its use and bugs may be encountered.
Red Hat Support for use in this environment is limited to Feedback Only as the purpose of this environment is to make it available for testing only and to solicit feedback from our users. Any cases opened will be treated as Severity 4 and limited to RFEs or general bug awareness; if you are interested in receiving full support, the preview environment should not be used.
You may access this optional preview environment at any time by visiting https://console.redhat.com/preview or if you wish to switch back to the fully supported environment you may do so by visiting https://console.redhat.com.
Client Releases and Support
The Red Hat Insights client to be used with the Insights application at https://console.redhat.com, is shipped and made available as part of the RHEL Base channel and is installed by default on RHEL version 8 and above. It respects the product lifecycle for the version of RHEL it is shipped as a part of. The Red Hat Enterprise Linux Life Cycle can be found here.
Remote Host Configuration (rhc)
The Remote Host Configuration utility, rhc, went GA on November 9, 2021 and comes with all RHEL 8.5 and newer installations. As a component of the Red Hat Insights client, it follows the Red Hat Enterprise Linux Life Cycle as outlined above.
Red Hat Insights for Red Hat Enterprise Linux
End of Life for "Basic Authentication" mechanism for Insights-Client
Effective December 30th, 2024, the Insights-client will no longer support Basic Authentication as an option for connecting a host with Red Hat Insights
Basic Authentication is not the default authentication mechanism but has been available as an option to manually configure for a select set of workflows. For hosts that are using Basic Authentication, it is recommended that they are modified to instead leverage certificate authentication; otherwise these hosts will not be able to connect to Insights after the end of December 2024.
Please see the following KCS article: How to switch from Basic Auth to Certificate Authentication for Red Hat Insights
If further assistance is needed, please contact Red Hat Support.
Red Hat Insights for Hybrid Cloud Console APIs
End of Life for "Basic Authentication" mechanism for Hybrid Cloud Console APIs
Effective December 30th, 2024, the Insights-client will no longer support Basic Authentication as an option for connecting a host with Red Hat Insights
Basic Authentication is not the default authentication mechanism but has been available as an option to manually configure for a select set of workflows. For hosts that are using Basic Authentication, it is recommended that they are modified to instead leverage certificate authentication; otherwise these hosts will not be able to connect to Insights after the end of December 2024.
Please see the following KCS article: Transition of Red Hat Hybrid Cloud Console APIs from basic authentication to token-based authentication via service accounts
If further assistance is needed, please contact Red Hat Support.
Red Hat Insights Client Version 3
Red Hat Insights proxy
Overview
The Red Hat Insights proxy which provides a streamlined connectivity between customer environments and Red Hat Insights services is available as part of every RHEL subscription. The life cycle associated with Red Hat Insights proxy, which encompasses stated time periods for each major version, identifies the various levels of maintenance, split into production phases, from the initial release date - or General Availability (GA) to the End of Life (EOL) The production phases reference an X.Y version of the Red Hat Insights proxy, though multiple X.Y versions of the product may not be supported simultaneously. Customers are expected to upgrade their Red Hat Insights proxy server to the most current supported version of the product in a timely fashion as older “.Y” versions of the products may be phased out of service according to the Red Hat Insights proxy Support Policy. Bug fixes and feature-work will target only the latest major versions of the product, though some allowance may be given for high-security risk items.
Red Hat Insights proxy Support Policy
Software updates for Red Hat Insights proxy are delivered via errata advisories. Errata can be released individually or aggregated in the form of a Z-stream (X.Y.Z) on as-needed basis or yet aggregated as a minor release. Errata may contain security and bug fixes, as well as feature enhancements that have been verified for the appropriate release. Security errata and urgent bug-fix errata may be released independently of errata advisories.
Red Hat Insights proxy Production Phases
Full Support Phase
Whenever a Red Hat Insights proxy version reaches General Availability (GA) it enters the Full Support Phase. During the Full Support Phase, Red Hat defined Critical and Important Security errata advisories (RHSAs) and Urgent and Selected (at Red Hat discretion) High Priority Bug Fix errata advisories (RHBAs) will be released as they become available. Other low priority errata advisories may be delivered as appropriate. Additionally, new or improved hardware support and select enhanced software functionality may be provided at the discretion of Red Hat. Insights proxy Z-Streams releases are available for each minor release (.Y) and may be released at any time during the lifecycle of the minor release.
Errata Policy
Red Hat will push defect resolutions for applications and the platform at console.redhat.com to production as they become available. Most fixes should not result in any downtime or outage. Working in a Continuously Integrated / Continuous Delivery (CI/CD) model allows Red Hat to rapidly respond to issues.
Outage information can be found at status.redhat.com.
Critical and urgent fixes will be applied as quickly as possible, providing customers as much notification as possible without lengthening any period of impact.
