Resources for one or more agents are reported with unknown availability if JON back-end database has gone offline for a period of time

Solution Unverified - Updated -

Issue

  • Agent not reconnecting after reboot of database (DB)
  • Agents lost the connectivity to server
  • Agent not reconnecting
  • Agent is backfilled if back end database is offline for longer then 5 minutes
  • Server reports agent has been backfilled:

    INFO  [org.rhq.enterprise.server.core.AgentManagerBean] Have not heard from agent [jboss-on-agent-01] since [Wed Mar 12 15:57:59 EDT 2014]. Will be backfilled since we suspect it is down
    

Environment

  • Red Hat JBoss Operations Network (ON) 3.1.2
  • JBoss ON back-end database has gone offline or was unreachable for longer then the JBoss ON system's Agent Max Quiet Time Allowed period
  • Impacted platform(s) have an availability status of down or unavailable
  • One or more or all resources on the impacted platform(s) have an availability status of unknown

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase of over 48,000 articles and solutions.

Current Customers and Partners

Log in for full access

Log In
Close

Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.