Cannot access the web interface (Internal Server Error) after upgrading from Satellite 5.4.1 to 5.6 when using Asia / Hong Kong timezone for Satellite user locale

Solution Unverified - Updated -

Issue

  • Cannot access the web interface after upgrading from Red Hat Satellite 5.4.1 to Red Hat Satellite 5.6
/var/log/tomcat*/catalina.out
2014-02-11 16:27:46,296 [TP-Processor1] WARN  org.apache.struts.action.RequestProcessor - Unhandled Exception thrown: class com.redhat.rhn.common.hibernate.HibernateRuntimeException
2014-02-11 16:27:46,302 [TP-Processor1] ERROR com.redhat.rhn.frontend.servlets.SessionFilter - Error during transaction. Rolling back
javax.servlet.ServletException: com.redhat.rhn.common.hibernate.HibernateRuntimeException: Executing query User.findByLogin with params {loginUc=satadmin} failed
        at org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:520)
      ....
Caused by:
com.redhat.rhn.common.hibernate.HibernateRuntimeException: Executing query User.findByLogin with params {loginUc=satadmin } failed
        at com.redhat.rhn.common.hibernate.HibernateFactory.lookupObjectByNamedQuery(HibernateFactory.java:190)
        at com.redhat.rhn.common.hibernate.HibernateFactory.lookupObjectByNamedQuery(HibernateFactory.java:160)
        at com.redhat.rhn.domain.user.UserFactory.lookupByLogin(UserFactory.java:255)
        at com.redhat.rhn.manager.user.UserManager.loginUser(UserManager.java:417)
        at com.redhat.rhn.frontend.action.LoginAction.loginUser(LoginAction.java:220)
        at com.redhat.rhn.frontend.action.LoginAction.execute(LoginAction.java:101)
        at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
        ... 40 more
Caused by:
org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.redhat.rhn.domain.user.legacy.UserInfo#2]
        at org.hibernate.impl.SessionFactoryImpl$2.handleEntityNotFound(SessionFactoryImpl.java:420)

Environment

  • Red Hat Satellite 5.4.1
  • Red Hat Satellite 5.6

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