Failed to upload Ansible Automation Platform Automation Analytics

Solution Verified - Updated -

Environment

  • Red Hat Ansible Automation Platform

Issue

  • Ansible Automation Platform using of service account credentials is successful
  • Failed to upload Ansible Automation Platform Automation Analytics

Resolution

  • Ensure that the following domains are enabled/allowed on the network proxy/firewall and can be resolved by DNS :
cloud.redhat.com
console.redhat.com
sso.redhat.com

Root Cause

  • sso.redhat.com domain can not be resolved :
2025-12-06T05:21:03.011610093Z urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='sso.redhat.com', port=443): Max retries exceeded with url: /auth/realms/redhat-external/protocol/openid-connect/token (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7feceb58cd30>: Failed to establish a new connection: [Errno -2] Name or service not known'))

Diagnostic Steps

  • Automation Analytics API request failed :
2025-12-06T05:21:02.033324028Z 2025-12-06 05:21:02,032 ERROR    [10cd6f749ab4439aa2cbc5507267b3dd] awx.main.analytics Upload failed with status 401, {"errors":[{"detail":"Insights services authentication failed","status":401,"meta":{"response_by":"gateway"}}]}
2025-12-06T05:21:02.033324028Z
2025-12-06T05:21:02.060015465Z 2025-12-06 05:21:02,059 ERROR    [10cd6f749ab4439aa2cbc5507267b3dd] awx.main.analytics Automation Analytics API request failed, trying base auth method
2025-12-06T05:21:02.974295074Z 2025-12-06 05:21:02,973 ERROR    [10cd6f749ab4439aa2cbc5507267b3dd] awx.main.analytics Upload failed with status 401, {"errors":[{"meta":{"response_by":"gateway"},"detail":"Insights services authentication failed","status":401}]}
2025-12-06T05:21:02.974295074Z
2025-12-06T05:21:02.999620594Z 2025-12-06 05:21:02,999 ERROR    [10cd6f749ab4439aa2cbc5507267b3dd] awx.main.analytics Automation Analytics API request failed, trying base auth method
2025-12-06T05:21:03.011610093Z 2025-12-06 05:21:03,007 ERROR    [10cd6f749ab4439aa2cbc5507267b3dd] awx.main.analytics Could not generate metric unified_jobs_table.csv
2025-12-06T05:21:03.011610093Z Traceback (most recent call last):
2025-12-06T05:21:03.011610093Z   File "/var/lib/awx/venv/awx/lib64/python3.9/site-packages/urllib3/connection.py", line 174, in _new_conn
2025-12-06T05:21:03.011610093Z     conn = connection.create_connection(
2025-12-06T05:21:03.011610093Z   File "/var/lib/awx/venv/awx/lib64/python3.9/site-packages/urllib3/util/connection.py", line 72, in create_connection
2025-12-06T05:21:03.011610093Z     for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
2025-12-06T05:21:03.011610093Z   File "/usr/lib64/python3.9/socket.py", line 966, in getaddrinfo
2025-12-06T05:21:03.011610093Z     for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
2025-12-06T05:21:03.011610093Z socket.gaierror: [Errno -2] Name or service not known
2025-12-06T05:21:03.011610093Z urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x7feceb58cd30>: Failed to establish a new connection: [Errno -2] Name or service not known
2025-12-06T05:21:03.011610093Z During handling of the above exception, another exception occurred:
2025-12-06T05:21:03.011610093Z
2025-12-06T05:21:03.011610093Z Traceback (most recent call last):
2025-12-06T05:21:03.011610093Z   File "/var/lib/awx/venv/awx/lib64/python3.9/site-packages/requests/adapters.py", line 667, in send
2025-12-06T05:21:03.011610093Z     resp = conn.urlopen(
2025-12-06T05:21:03.011610093Z   File "/var/lib/awx/venv/awx/lib64/python3.9/site-packages/urllib3/connectionpool.py", line 802, in urlopen
2025-12-06T05:21:03.011610093Z     retries = retries.increment(
2025-12-06T05:21:03.011610093Z   File "/var/lib/awx/venv/awx/lib64/python3.9/site-packages/urllib3/util/retry.py", line 594, in increment
2025-12-06T05:21:03.011610093Z     raise MaxRetryError(_pool, url, error or ResponseError(cause))
2025-12-06T05:21:03.011610093Z urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='sso.redhat.com', port=443): Max retries exceeded with url: /auth/realms/redhat-external/protocol/openid-connect/token (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7feceb58cd30>: Failed to establish a new connection: [Errno -2] Name or service not known'))

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