Connection To Oracle Unified Directory Produces SocketTimeoutException.

Solution Unverified - Updated -

Issue

  • Connections to the Java-based OUD application on a RHEL server are intermittent.  Sometimes, users connect via URL to the application and it takes ~20 seconds before they receive this error message:
    SocketTimeoutException while invoking CAA service from WCM
  • It has been noticed in a network capture that a "TCP ZeroWindow" will occur during that 20 second window.
    • The "TCP ZeroWindow" packets do not come from the RHEL server; they come from a firewall/load balancer device on the network.

Environment

  • Red Hat Enterprise Linux 8.10
    • Oracle Unified Directory (OUD) application

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