Logs to collect when opening a case with OpenShift Virtualization Support

Solution Verified - Updated -

Issue

This article outlines the basic logs to collect when troubleshooting OpenShift Virtualization and Migration Toolkit for Virtualization cases with Red Hat Support. A standard must-gather does not capture virtualization-specific Custom Resources (CRs) like Virtual Machines (VMs) and Virtual Machine Instances (VMIs). As such, additional logs are needed for investigation.

All the steps in this document must be done inside a bastion host (a server that has access to OCP via cli), and the account to be used must have cluster-admin privileges.

Environment

  • OpenShift Container Platform 4.x
  • OpenShift Virtualization 4.x
  • Migration Toolkit for Virtualization 2.x

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