Systems running Fidelis Endpoint Agent experience abrupt resets with the message: "watchdog0: watchdog did not stop!"

Solution Verified - Updated -

Issue

  • Systems running Fidelis Endpoint Agent experience abrupt resets with the message: "watchdog0: watchdog did not stop!"
  • On HPE ProLiant systems, an abrupt kernel panic occurs with the following messages in the logs:
[22300919.054545] watchdog: watchdog0: watchdog did not stop!
[22300919.055250] watchdog: watchdog0: watchdog did not stop!
...
[22300940.176443] Kernel panic - not syncing: 02: An NMI occurred. Depending on your system the reason for the NMI is logged in any one of the following resources:
[22300940.176447] 1. Integrated Management Log (IML)
[22300940.176448] 2. OA Syslog
[22300940.176448] 3. OA Forward Progress Log
[22300940.176449] 4. iLO Event Log
[22300940.176450] CPU: 0 PID: 0 Comm: swapper/0 Kdump: loaded Not tainted 4.18.0-513.24.1.el8_9.x86_64 #1
[22300940.176452] Hardware name: HPE ProLiant DL560 Gen10/ProLiant DL560 Gen10, BIOS U34 03/08/2022
[22300940.176453] Call Trace:
[22300940.176453]  <NMI>
[22300940.176454]  dump_stack+0x41/0x60
[22300940.176454]  panic+0xe7/0x2ac
[22300940.176455]  ? native_apic_msr_write+0x27/0x30
[22300940.176456]  nmi_panic.cold.11+0xc/0xc
[22300940.176457]  hpwdt_pretimeout+0x7f/0xc6 [hpwdt]
[22300940.176457]  nmi_handle+0x63/0x110
[22300940.176458]  unknown_nmi_error+0x16/0x30
[22300940.176458]  do_nmi+0x1af/0x220
[22300940.176459]  end_repeat_nmi+0x16/0x69
[22300940.176459] RIP: 0010:intel_idle_ibrs+0x95/0x120
[22300940.176460] Code: 40 dc 01 00 48 89 d1 0f 01 c8 48 8b 00 a8 08 75 19 0f 1f 44 00 00 0f 00 2d f4 e1 68 00 c1 ee 18 b9 01 00 00 00 89 f0 0f 01 c9 <65> 48 8b 04 25 40 dc 01 00 f0 80 60 02 df f0 83 44 24 fc 00 48 8b
[22300940.176461] RSP: 0018:ffffffff98403e18 EFLAGS: 00000002
[22300940.176463] RAX: 0000000000000020 RBX: 0000000000000001 RCX: 0000000000000001
[22300940.176464] RDX: 0000000000000000 RSI: 0000000000000020 RDI: 0000000000000001
[22300940.176465] RBP: 0000000000000003 R08: 0000000000000002 R09: 0000000000032940
[22300940.176466] R10: 015ca86e7fa211cc R11: ffff8c4f7f431dc4 R12: ffffffff988c62e0
[22300940.176467] R13: ffffffff988c62e0 R14: 0000000000000003 R15: 0000000000000003
[22300940.176467]  ? intel_idle_ibrs+0x95/0x120
[22300940.176468]  ? intel_idle_ibrs+0x95/0x120
[22300940.176469]  </NMI>
[22300940.176469]  cpuidle_enter_state+0x86/0x470
[22300940.176470]  cpuidle_enter+0x2c/0x40
[22300940.176470]  do_idle+0x26f/0x2d0
[22300940.176470]  cpu_startup_entry+0x6f/0x80
[22300940.176471]  start_kernel+0x522/0x546
[22300940.176471]  secondary_startup_64_no_verify+0xd2/0xdb

Environment

  • Red Hat Enterprise Linux 8,9
  • Fidelis Endpoint Protection
  • HP ProLiant systems with the hpwdt kernel module loaded
  • Dell PowerEdge systems with the iTCO_wdt kernel module loaded

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content