How to open a PROACTIVE case for patching or upgrading Red Hat Advanced Cluster Security for Kubernetes

Issue

• Upgrading the Red Hat Advanced Cluster Security for Kubernetes clusters.
• How to open a case to notify Red Hat of upgrades taking place so appropriate resources are available?
• What information is useful for Red Hat support when opening a proactive ticket for weekend or after hours work?

NOTE : For new installations it is not necessary to create a proactive case. For those situations, simply raise a regular support ticket if any problem arises, please also note that new installations can't be considered severity 1 (urgent) accordingly with our Red Hat Support Severity Level Definitions.