502 Bad Gateway seen in Tracing UIPlugin in RHOCP 4 web console

Solution Verified - Updated -

Issue

  • Users are unable to see traces in Observe > Traces menu.

  • While querying traces in Observe > Traces menu, it returns 502 Bad Gateway.

Environment

  • Red Hat OpenShift Container Platform (RHOCP)
    • 4
  • Red Hat OpenShift Service Mesh (RHOSSM)
  • Tempo Operator
  • Cluster Observability Operator (COO)

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