JBoss ZIP Installation missing cert helper binary for Insights

Solution Verified - Updated -

Issue

  • Cert helper binary for JBoss EAP Insights not exists at /opt/rh/eap8/root/opt/jboss-cert-helper
  • Receiving DEBUG message as following :
2025-07-07 11:30:06,032 DEBUG [org.jboss.eap.insights.report] (ServerService Thread Pool -- 80) Error getting certificate: com.redhat.insights.InsightsException: I4ASR0015: SSLContext creation error
        at com.redhat.insights@8.0.0.GA-redhat-00011//com.redhat.insights.tls.PEMSupport.getBytesPossiblyPrivileged(PEMSupport.java:100)
        at com.redhat.insights@8.0.0.GA-redhat-00011//com.redhat.insights.tls.PEMSupport.createTLSContext(PEMSupport.java:39)
        at com.redhat.insights@8.0.0.GA-redhat-00011//org.jboss.eap.insights.report.ServerStatusReportService$1.get(ServerStatusReportService.java:116)
        at com.redhat.insights@8.0.0.GA-redhat-00011//org.jboss.eap.insights.report.ServerStatusReportService$1.get(ServerStatusReportService.java:112)
        at com.redhat.insights@8.0.0.GA-redhat-00011//com.redhat.insights.core.httpclient.InsightsJdkHttpClient.getHttpClient(InsightsJdkHttpClient.java:75)
        at com.redhat.insights@8.0.0.GA-redhat-00011//com.redhat.insights.core.httpclient.InsightsJdkHttpClient.sendInsightsReport(InsightsJdkHttpClient.java:106)
        at com.redhat.insights@8.0.0.GA-redhat-00011//com.redhat.insights.http.InsightsMultiClient.sendInsightsReport(InsightsMultiClient.java:43)
        at com.redhat.insights@8.0.0.GA-redhat-00011//com.redhat.insights.InsightsReportController.lambda$generate$0(InsightsReportController.java:116)
        at com.redhat.insights@8.0.0.GA-redhat-00011//org.jboss.eap.insights.report.JBossInsightsScheduler.lambda$scheduleAtFixedRate$0(JBossInsightsScheduler.java:59)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
        at java.base/java.util.concurrent.FutureTask.runAndReset(FutureTask.java:305)
        at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:305)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
        at java.base/java.lang.Thread.run(Thread.java:840)
        at org.jboss.threads@2.4.0.Final-redhat-00001//org.jboss.threads.JBossThread.run(JBossThread.java:513)
Caused by: java.io.IOException: Cert helper binary: /opt/rh/eap8/root/opt/jboss-cert-helper does not exists.
        at com.redhat.insights@8.0.0.GA-redhat-00011//com.redhat.insights.tls.CertHelper.readUsingHelper(CertHelper.java:26)
        at com.redhat.insights@8.0.0.GA-redhat-00011//com.redhat.insights.tls.PEMSupport.getBytesPossiblyPrivileged(PEMSupport.java:98)

Environment

  • Red Hat JBoss Enterprise Application Platform
    • 7.x
    • 8.x

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