How to open a Proactive case for OpenShift Virtualization/MTV

Issue

• Planning activity with OpenShift Virtualization
• Planning a migration via Migration Toolkit for Virtualization (MTV)
• How to open a case to notify Red Hat support of planned activity so appropriate resource are available?
• What information is useful for Red Hat support when opening a proactive ticket for weekend or after hours work?

Note :

• For new installations it is not necessary to create a proactive case. For those situations, simply raise a regular support ticket if any problem arises, please also note that new installations can't be considered Severity 1 (urgent) accordingly with our Red Hat Support Severity Level Definitions.
• One cluster upgrade/migration per support case as per our Guidelines for a Successful Support Engagement.
• Pre-Activity/Post-Activity or Pre-Migration/Post-Migration issues shall require a separate case if there are any potential or existing issues seen.