Project sync jobs that download collections from the private automation hub fail intermittently when the hub's backup script is running.

Solution Verified - Updated -

Issue

  • Occasionally, the project sync job fails to download collections from a private automation hub when the hub's backup script is running. Following errors are observed for the project sync jobs:

    Error messages 1 : 
     "stderr_lines": [
        "ERROR! Failed to resolve the requested dependencies map. Could not satisfy the following requirements:",
        "* redhat.satellite:3.3.0 (direct request)"
    
    Error messages 2: 
        "ERROR! Failed to download collection tar from 'server1' due to the following unforeseen error: HTTP Error 500: Internal Server Error. HTTP Error 500: Internal Server Error"
    

Environment

  • Red Hat Ansible Automation Platform 2
    • Automation Hub

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content