ACM Worker node installation is stuck in the 'Installing' state, despite having already completed successfully.

Solution In Progress - Updated -

Issue

  • Node added through ACM shows as "Installing step 9/9" in the GUI indefinitely.
  • The worker node functions properly, enabling workload scheduling despite its reported status.
  • The Hive (management component) confirms successful installation, but ACM GUI remains stuck.
  • Eventually, the ACM GUI shows a "failed" status with a timeout error:

    Error
    This host failed its installation.
    Host failed to install because its installation stage Done took longer than expected 1h0m0s.
    
  • The issue began after changing the API certificate for the managed cluster.

Environment

  • Red Hat Advanced Cluster Management for Kubernetes (RHACM)
    • 2.7 - 2.10
  • Red Hat OpenShift (RHOCP)
    • 4.14 - 4.16

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