How to open a Proactive Case for Certificate Renewal in RHOCP 3.11

Solution Verified - Updated -

Issue

  • How to open a case to notify Red Hat of the Certificate Renewal activity taking place so standby support is provided?
  • What are the prerequisites for a Certificate Renewal Activity?
  • What information is useful for Red Hat support when opening a proactive ticket for weekend or after work hours?
  • What pre- and post-checks should be done for a certificate renewal in the RHOCP 3.11 cluster?

Environment

  • Red Hat OpenShift Container Platform (RHOCP)
    • 3.11

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