Unable to login into RH-SSO admin console with message - Invalid username or password

Solution Verified - Updated -

Issue

  • While logging into RH-SSO admin console, suddenly we have started observing "Invalid username or password." in browser and below error in logs:
^[[0m12:22:36,587 TRACE [org.keycloak.authentication.DefaultAuthenticationFlow] (default task-2) Set execution status: Execution: Browser - Conditional OTP flow, status: FAILED
...................
^[[0m^[[33m12:22:36,587 WARN  [org.keycloak.services] (default task-2) KC-SERVICES0013: Failed authentication: org.keycloak.authentication.AuthenticationFlowException
        at org.keycloak.keycloak-services@18.0.6.redhat-00001//org.keycloak.authentication.AuthenticationProcessor.authenticationAction(AuthenticationProcessor.java:996)
        at org.keycloak.keycloak-services@18.0.6.redhat-00001//org.keycloak.services.resources.LoginActionsService.processFlow(LoginActionsService.java:321)
  • We are unable to login into RH-SSO admin console with below error and we are sure that the admin user credential is correct
We are sorry... Invalid username or password.

Environment

  • Red Hat Single Sign on (RH-SSO)
    • 7.6.x

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