Ansible Automation Platform Cluster Information missing in Automation Analytics console

Solution Verified - Updated -

Environment

  • Ansible Automation Platform 2.x
  • Automation Analytics

Issue

  • One of the clusters which were reported earlier in the Automation Analytics console stopped reporting on the addition of a new cluster.

Resolution

  • Check the endpoints https://controller-name/api/v2/settings/all for all clusters and make sure the base_url and INSTALL_UUID are unique for all.
  • If INSTALL_UUID is the same for two clusters then follow the next step to change it on one of the clusters.
  • We can change the INSTALL_UUID using the following steps on one of the clusters (wherever you want to change install_UUID)

  1. Run the command uuidgen to generate a new uuid.

    # uuidgen

  2. Use this new UUID to update the DB using the following command on one of the nodes of one cluster.

    # echo "update conf_setting set value='\"<NEW_UUID>\"' where value='\"OLD_INSTALL_UUID\"';" | awx-manage dbshell

    NOTE: The UUID must be between double quotes.

  3. We can double-check the UUID using the following select query

    # echo "select * from conf_setting where key='INSTALL_UUID'" | awx-manage dbshell

Root Cause

  • The "INSTALL_UUID" is a unique cluster identifier (but it's the same for all the nodes of the specific cluster) found the same on two separately installed AAP clusters.

Diagnostic Steps

  • Check the Automation Analytics settings on all clusters using the API endpoint and notice the similar INSTALL_UUID

    https://<controller-1>/api/v2/settings/all

Setting Detail
GET /api/v2/settings/all/
HTTP 200 OK
Allow: GET, PUT, PATCH, DELETE, HEAD, OPTIONS
Content-Type: application/json
Vary: Accept
X-API-Node: 10.15.30.144
X-API-Product-Name: Red Hat Ansible Automation Platform
X-API-Product-Version: 4.1.2
X-API-Time: 0.177

{
  "ACTIVITY_STREAM_ENABLED": true,
  "ACTIVITY_STREAM_ENABLED_FOR_INVENTORY_SYNC": true,
  "ORG_ADMINS_CAN_SEE_ALL_USERS": true,
  "MANAGE_ORGANIZATION_AUTH": true,
  "TOWER_URL_BASE": "<base-url-1>",
  "REMOTE_HOST_HEADERS": [
      "REMOTE_ADDR",
      "REMOTE_HOST"
  ],
  "PROXY_IP_ALLOWED_LIST": [],
  "LICENSE": {
      "instance_count": 999999,
      "license_date": "1698811199",
      "license_type": "enterprise",
      "subscription_name": "Red Hat Ansible Automation Platform, Premium (One Year, Enterprise Program)",
      "sku": "ESA0016",
      "support_level": null,
      "product_name": "Red Hat Ansible Automation Platform, Premium (One Year, Enterprise Program)",
      "valid_key": true,
      "pool_id": "2c944090848d39d401849bee4a39085b",
      "satellite": false
},
  "REDHAT_USERNAME": "l065927",
  "REDHAT_PASSWORD": "$encrypted$",
  "SUBSCRIPTIONS_USERNAME": "",
  "SUBSCRIPTIONS_PASSWORD": "",
  "AUTOMATION_ANALYTICS_URL": "https://cloud.redhat.com/api/ingress/v1/upload",
  "INSTALL_UUID": "91ead8c7-04c3-4aeb-baff-7d34c2c7cb54",


https://<controller-2>/api/v2/settings/all

Setting Detail
GET /api/v2/settings/all/
HTTP 200 OK
Allow: GET, PUT, PATCH, DELETE, HEAD, OPTIONS
Content-Type: application/json
Vary: Accept
X-API-Node: 10.15.30.144
X-API-Product-Name: Red Hat Ansible Automation Platform
X-API-Product-Version: 4.1.2
X-API-Time: 0.177

{
  "ACTIVITY_STREAM_ENABLED": true,
  "ACTIVITY_STREAM_ENABLED_FOR_INVENTORY_SYNC": true,
  "ORG_ADMINS_CAN_SEE_ALL_USERS": true,
  "MANAGE_ORGANIZATION_AUTH": true,
  "TOWER_URL_BASE": "<base-url-2>",
  "REMOTE_HOST_HEADERS": [
      "REMOTE_ADDR",
      "REMOTE_HOST"
  ],
  "PROXY_IP_ALLOWED_LIST": [],
  "LICENSE": {
      "instance_count": 999999,
      "license_date": "1698811199",
      "license_type": "enterprise",
      "subscription_name": "Red Hat Ansible Automation Platform, Premium (One Year, Enterprise Program)",
      "sku": "ESA0016",
      "support_level": null,
      "product_name": "Red Hat Ansible Automation Platform, Premium (One Year, Enterprise Program)",
      "valid_key": true,
      "pool_id": "2c944090848d39d401849bee4a39085b",
      "satellite": false
  },
  "REDHAT_USERNAME": "l065927",
  "REDHAT_PASSWORD": "$encrypted$",
  "SUBSCRIPTIONS_USERNAME": "",
  "SUBSCRIPTIONS_PASSWORD": "",
  "AUTOMATION_ANALYTICS_URL": "https://cloud.redhat.com/api/ingress/v1/upload",
  "INSTALL_UUID": "91ead8c7-04c3-4aeb-baff-7d34c2c7cb54",

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