Unable to download the sosreport from a technical support case

Issue

• Unable to download sosreport from a technical support case with multiple different browsers.
• The error message is as follows.

This XML file does not appear to have any style information associated with it. The document tree is shown below. 
____________________________________________________________________________________________________________________
<Error>
  <Code>AccessDenied</Code>
  <Message>Request has expired</Message>
  <Expires>2021-08-31T13:19:02Z</Expires>
  <ServerTime>2021-08-31T13:21:27Z</ServerTime>
  <RequestId>XXXXXXXXXXXXXXXXXX</RequestId>
  <HostId>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX=</HostId>
</Error>