Insights registration fails with error "Machine-id found, insights-client can not be registered. Please, unregister insights-client first: `insights-client --unregister`"

Solution Verified - Updated -

Issue

  • insights-client --register fails with below error on the client registered to satellite:-

    # insights-client --register
    Machine-id found, insights-client can not be registered. Please, unregister insights-client first: `insights-client --unregister`
    
  • Error in /var/log/insights-client/insights-client.log:-

    2023-04-13 13:54:36,470    DEBUG insights.client.utilities Client version: 3.1.7
    2023-04-13 13:54:36,470    DEBUG insights.client.utilities Core version: 3.1.18-1
    2023-04-13 13:54:36,470    DEBUG insights.client.utilities All egg versions:
    2023-04-13 13:54:36,470    DEBUG insights.client.utilities ENV egg not defined.
    2023-04-13 13:54:36,646    DEBUG insights.client.utilities /var/lib/insights/newest.egg: 3.1.18-1
    2023-04-13 13:54:36,647    DEBUG insights.client.utilities /var/lib/insights/last_stable.egg not found.
    2023-04-13 13:54:36,824    DEBUG insights.client.utilities /etc/insights-client/rpm.egg: 3.0.246-1
    2023-04-13 13:54:36,825    DEBUG insights.client.client Trying registration.
    2023-04-13 13:54:36,826    DEBUG insights.client.connection Checking registration status...
    2023-04-13 13:54:36,826    DEBUG insights.client.utilities Found /etc/insights-client/machine-id
    2023-04-13 13:54:36,826  NETWORK insights.client.connection GET https://Satellite:443/redhat_access/r/insights/v1/systems/xxxxxx-2879-xxxxxx-8b2b-xxxxxe34
    2023-04-13 13:54:37,149  NETWORK insights.client.connection HTTP Status: 500 Internal Server Error
    2023-04-13 13:54:37,149  NETWORK insights.client.connection HTTP Response Text: {
      "error": {"message":"404 Not Found"}
    }
    
    2023-04-13 13:54:37,149    DEBUG insights.client.connection No HTTP Response message present.
    2023-04-13 13:54:37,149    DEBUG insights.client.connection Debug Information:
    HTTP Status Code: 500
    2023-04-13 13:54:37,149    DEBUG insights.client.connection HTTP Status Text: Internal Server Error
    2023-04-13 13:54:37,149    DEBUG insights.client.support Registration status: False
    2023-04-13 13:54:37,149     INFO insights.client.client Machine-id found, insights-client can not be registered. Please, unregister insights-client first: `insights-client --unregister`
    

Environment

  • Red Hat Insights
  • Red Hat Enterprise Linux
  • Red Hat Satellite 6.9

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