RH-SSO user synchronization fails to find users in LDAP

Solution Verified - Updated -

Issue

  • We have created Active Directory User Federation in RH-SSO. On performing "Synchronize all users" in user federation, no user is imported. The test connection and authentication works fine for LDAP. No error is logged except below log message
INFO  [org.keycloak.storage.ldap.LDAPStorageProviderFactory] (default task-179) Sync all users finished: 0 imported users, 0 updated users

Environment

  • Red Hat Single Sign-On
    • 7.x

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