Random packages from EPEL repository cannot be downloaded from Red Hat Satellite 6

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6

Issue

  • Below error is observed for few EPEL packages when trying to install/update

    [MIRROR] libretls-3.7.0-1.el8.x86_64.rpm: Status code: 502 for 
https://satellite.com/pulp/content/Library/custom/EPEL_Red_Hat_7/EPEL_Red_Hat_8/Packages/l/libretls- 
3.7.0-1.el8.x86_64.rpm (IP: 10.*.*.*)

Resolution

Scenario 1

  • Follow below steps to check the consistency of repositories:

    • Check for any missing pulp repositories
    # foreman-rake katello:correct_repositories
    • If any repositories are missing then correct those missing pulp repositories
    # foreman-rake katello:correct_repositories COMMIT=true
    • Reimport information from backend systems
    # foreman-rake katello:reimport
    • Complete sync on the concern repository and then try to install the package.

Scenario 2

  • Regenerate metadata for all repositories

    # foreman-rake katello:regenerate_repo_metadata

Scenario 3

  • If issue still persists, then remove the entire EPEL 8 repositories from all content views and delete the product then recreate the same custom product.

    • Remove all EPEL related products

    • Delete the content of removed repository

    # foreman-rake katello:delete_orphaned_content
    • Create new EPEL product (with different name)

Diagnostic Steps

  • Perform the below steps before proceeding with the resolution steps:

    • To isolate the issue, try to change the content view and lifecycle environment of the host to 'Default organization View' and 'Library'

      On the Satellite WebUI >> Hosts >> Content Hosts >> Select the relevant Host >> Select Action >> Change 
Lifecycle Environment >> Select the Lifecycle environment as 'Library' and Content View as 'Default 
Organization View' >> Assign >> Yes

      Once done, execute following command on the client system:

      # subscription-manager refresh
# subscription-manager identity

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