How to create Azure Service Health alerts for Azure Red Hat OpenShift

Solution Verified - Updated -

Environment

  • Azure Red Hat OpenShift ( ARO )

Issue

  • Azure Red Hat OpenShift ( ARO ) users are often confused why they are not being notified by Red Hat / Microsoft if there are any ARO SRE initiated maintenance activities.
  • Incidents caused by these failures do not have any alerts set by default in Azure or in ARO.

Resolution

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Configuration of Azure Service Health alerts for Azure Red Hat OpenShift is on customer responsibility.
The following Microsoft documents provides guidance on how to setup the service.

How to configure the Service Health Alert in Azure :

  • Go to https://portal.azure.com/ and select “Service Health” as shown below.
    Azure portal 1
    Azure portal 2

  • From “Create Service Alerts” Blade select “Azure Red Hat OpenShift” as your service. Select a single or multiple regions as you may prefer.
    Azure portal 3

  • Select all / type from the “Select Criteria” option as below and fill in the rest of the details as shown.
    Azure portal 4

  • Select an existing Action Group or create a new one
    Azure portal 5

  • Go back to Service Health Blade and go to “Health Alerts” Blade as below to review the create Service alerts.
    Azure portal 6

Root Cause

Service Health notifications are messages sent by Red Hat SRE team to notify about maintenance actions planned ahead or to notify about actions that needs to be performed by the cluster owner.
Sometimes Azure Service Health notifications can be mentioned as AZComms (Azure Communication Services), which is the internal process used on delivering these messages to the Azure Service Health endpoint.

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