Why accessing serial console in RHV is failing with error "Invalid ticket signature"

Solution Verified - Updated -

Issue

  • The user is getting error below while accessing the serial console of the virtual machines in RHV:
ERROR Key list execution failed rc=1
unable to ssh to console
  • The engine log has below error:
2022-07-12 14:46:03,299Z ERROR [org.ovirt.engine.core.services.VMConsoleProxyServlet] (default task-1285) [] Error validating ticket: : java.security.GeneralSecurityException: Invalid ticket signature
        at org.ovirt.engine.core.uutils//org.ovirt.engine.core.uutils.crypto.ticket.TicketDecoder.decode(TicketDecoder.java:124)
        at deployment.engine.ear.services.war//org.ovirt.engine.core.services.VMConsoleProxyServlet.validateTicket(VMConsoleProxyServlet.java:171)
        at deployment.engine.ear.services.war//org.ovirt.engine.core.services.VMConsoleProxyServlet.doPost(VMConsoleProxyServlet.java:221)
        at javax.servlet.api@2.0.0.Final-redhat-00001//javax.servlet.http.HttpServlet.service(HttpServlet.java:523)

Environment

  • Red Hat Virtualization 4.4.

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