Ansible URI module throwing Connection timed out exception

Solution In Progress - Updated -

Environment

  • Ansible Automation Platform 2.x

Issue

  • While connecting API endpoint via ansible.builtin.uri URI module gives the status code of "-1 but through Curl or python it returns the valid result.

    - name: connect to service now cmdb table
  ansible.builtin.uri:
    url: https://<servicenow-url>/api/now/table/cmdb_ci_linux_server
    method: GET
    body_format: form-urlencoded
    body:
    name: "{{cmdb_user}}"
    password: "{{cmdb_password}}"
    enter: Sign in
    timeout: 2000
    validate_certs: no
  register: content

  • Running the ansible play throws the following error:

    fatal: [localhost]: FAILED! => {"changed": false, "content": "", "elapsed": 129, "msg": "Status code was -1 and not [200]: Request failed: <urlopen error [Errno 110] Connection timed out>", "redirected": false, "status": -1, "url": "https://<servicenowurl>/api/now/table/cmdb_ci_linux_server"}

Resolution

  • Need to correct the connectivity issue between ansible controller and API endpoint to avoid above exception.

Root Cause

  • There is connectivity issue between Ansible controller and API endpoint due to which URI module fails with "-1" status code exception.

Diagnostic Steps

  • Need to verify below points to ensure if it is a Networking issue:

    • Is there any firewall between Ansible and the endpoint?
    • Does the proxy blocking the connectivity between source and target endpoints?
    • Is the playbook ran with host set to localhost and contain "use_proxy: no" as an extra environment variable?

  • If use_proxy is set to false at the playbook code, it will not use a proxy, even if one is defined in an environment variable on the target hosts. Hence, it's given more precedence. Please check the reference for the same.

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