Red Hat Satellite GUI shows the old Operating System version after a successful Operating System upgrade of the Red Hat Satellite server.

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6

Issue

  • On successful OS upgrade of the Satellite server to minor/major version, Red Hat Satellite GUI shows the old OS version for Red Hat Satellite server.

  • Installed product shows latest version:

    [root@satellite ~]# subscription-manager list --installed
+-------------------------------------------+
   Installed Product Status
+-------------------------------------------+
Product Name: Red Hat Satellite
Product ID:   250
Version:      6.11
Arch:         x86_64

Product Name: Red Hat Enterprise Linux for x86_64
Product ID:   479
Version:      8.6
Arch:         x86_64

  • After a successful in-place upgrade of the host to RHEL-8 using Leapp, Satellite Web UI still shows the old/wrong Operating System version.

Resolution

  • Follow below steps as a workaround of Red Hat Bugzilla 2117289.

    • For Satellite Update the Operating system with following hammer command:

      [root@satellite ~]# hammer host update --name satellite.example.com --operatingsystem "RHEL 8.x"

    • For Client Update the Operating system with following hammer command:

      [root@satellite ~]# hammer host update --name client.example.com --operatingsystem "RHEL 8.x"

Root Cause

  • OS facts for the Red Hat Satellite server not getting updated after upgrade.

  • Puppet not updating changes in OS version on Red Hat Satellite WEBUI.

  • This is a known issue and currently being tracked under Public Red Hat Bugzilla 2117289.

  • For more information, open a support case with Red Hat Technical Support Team.

Diagnostic Steps

  • Red Hat Satellite GUI still shows the old Operating System version.

    Red Hat Satellite WEBUI --> Hosts --> Content Hosts --> OS

  • hammer command output shows:

    # hammer host info --name satellite.example.com
  Operating system:        
   Architecture:           x86_64
   Operating System:       RHEL Server 7.9  ==========================>  Still shows 7.9, as the backend DB is not updated with the latest OS facts.
   Build:                  no
   Custom partition table:

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