Upgrade maintenance failed

Solution In Progress - Updated -

Environment

Red Hat OpenShift Service on AWS

Issue

Cluster upgrade to version 4.10.22 was cancelled as the cluster did not pass its pre-upgrade verification checks. Automated upgrades will be retried on their next scheduling cycle. If you have manually scheduled an upgrade instead, it must now be rescheduled.

Resolution

Create a Support Case so that the Operations Team can cycle the 'thanos-querier' pods which will then allow the available updates versions to sync.
Once the availableUpdates include the version selected in the Red Hat Hybrid Cloud Console the upgrade can be scheduled again and should proceed succesfully.

Root Cause

The 'thanos-querier' pods were in a state that blocked visibility of future updates from the cluster and needed to by cycled.

Diagnostic Steps

Confirm that the version selected in the Red Hat Hybrid Cloud Console is not actually listed in the clusters availableUpdates.

oc get clusterversion -o json | jq '.items[0].status.availableUpdates' | grep version
    "version": "4.10.20"
    "version": "4.10.18"
    "version": "4.10.17"
    "version": "4.10.16"
    "version": "4.10.15"
    "version": "4.10.14"
    "version": "4.10.13"

This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.

Comments