Insufficient or Invalid Entitlement Status on Virtual host when registered with Red Hat Satellite 6.

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6

Issue

  • Virtual host shows Invalid subscription status after registering with Red Hat Satellite 6.

    +-------------------------------------------+
System Status Details
+-------------------------------------------+
Overall Status: Invalid

Resolution

  • Remove katello.facts & uuid.facts files from the affected host.

    # rm -rf /etc/rhsm/facts/katello.facts
# rm -rf /etc/rhsm/facts/uuid.facts

  • Run the below command on the affected host to regenerate the facts.

    # subscription-manager facts

  • Report the correct facts to Satellite.

    # subscription-manager facts --update

  • Wait for a few minutes then execute the below commands.

    # subscription-manager refresh --force
# subscription-manager status

Root Cause

  • virt.uuid is empty in /etc/rhsm/facts/katello.facts file.
  • dmi.system.uuid does not contain a valid uuid in /etc/rhsm/facts/uuid.facts file.

Diagnostic Steps

  • Verify virt.uuid and dmi.system.uuid values mentioned in the files facts.json , katello.facts and uuid.facts.

    # cat /var/lib/rhsm/facts/facts.json  
{"system.certificate_version": "3.2", "virt.is_guest": true, "virt.host_type": 
"nutanix_ahv", **"virt.uuid": ""**
"dmi.system.serial_number": "XXXXXXXX-XXXX-XXXX-XXXX- 
XXXXXXXXXXXX", "dmi.system.family": "Red Hat Enterprise Linux", 
"dmi.system.uuid": "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"

# cat /etc/rhsm/facts/katello.facts 
{"network.hostname-override": "client_host", "dmi.system.uuid": "", 
"virt.uuid": ""}

#  cat /etc/rhsm/facts/uuid.facts 
{"dmi.system.uuid":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"}

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