Unable to login to cluster while OCP authentication Pods show 'AuthenticationError: LDAP Result Code 200 "Network Error"'

Solution Verified - Updated -

Issue

  • Users are unable to login to the cluster and there are errors shown in the authentication pods
  • How to investigate the root cause for errors shown in authentication pods?

    AuthenticationError: LDAP Result Code 200 "Network Error":  dial tcp: lookup ldap-server.example.com on 10.00.00.00:53: server misbehaving
    

Environment

  • Red Hat Openshift Container Platform (RHOCP)
    • 4.x

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