I'm an AMC partner. When opening new cases, these have the highest service level, AMC, by default - so I accidentially open AMC cases.

Solution Unverified - Updated -

Issue

I'm an Advanced Mission Critical (AMC) partner of Red Hat. Since some time, when opening new cases on the customer portal, these cases default to 'AMC service level' - so I mistakenly open AMC cases while the end customer has just a 'premium' subscription. Can this be improved?

Environment

  • Red Hat Customer Portal
  • Advanced Mission Critical (AMC)

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