Why does Red Hat Access Support and Knowledge commands of redhat-support-tool fail ?

Solution Verified - Updated -

Issue

  • Adding attachment to dropbox fails. Dropbox FTP has been deprecated and hence any upload to dropbox using redhat-support-tool will fail.

For example -

Welcome to the Red Hat Support Tool.
Command (? for help): addattachment -f
Please provide the full path to the file (or 'q' to exit): /vagrant_data/test_file_rhst
Compressing /vagrant_data/test_file_rhst for upload ... completed successfully.
Please provide a case number (or 'q' to exit): 02290113
Uploading test_file_rhst.gz to dropbox.redhat.com ...     failed.
ERROR: Problem encountered whilst uploading the attachment.  Please consult the Red Hat Support Tool logs for details.    
  • For RHEL 7 and RHEL 6 - The commands related to the case management, knowledge access, along with the diagnose command fail to give response and shows - SSLError: tlsv1 alert internal error.

For example -

Welcome to the Red Hat Support Tool.
Command (? for help): listproducts
Unable to find products
Command (? for help): listcases
tlsv1 alert internal error
Command (? for help):

Environment

  • Red Hat Enterprise Linux 6
  • Red Hat Enterprise Linux 7
  • Red Hat Enterprise Linux 8.
  • redhat-support-tool.

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content