Why does Red Hat Access Support and Knowledge commands of redhat-support-tool fail ?

Solution Verified - Updated -


  • Adding attachment to dropbox fails. Dropbox FTP has been deprecated and hence any upload to dropbox using redhat-support-tool will fail.

For example -

Welcome to the Red Hat Support Tool.
Command (? for help): addattachment -f
Please provide the full path to the file (or 'q' to exit): /vagrant_data/test_file_rhst
Compressing /vagrant_data/test_file_rhst for upload ... completed successfully.
Please provide a case number (or 'q' to exit): 02290113
Uploading test_file_rhst.gz to dropbox.redhat.com ...     failed.
ERROR: Problem encountered whilst uploading the attachment.  Please consult the Red Hat Support Tool logs for details.    
  • For RHEL 7 and RHEL 6 - The commands related to the case management, knowledge access, along with the diagnose command fail to give response and shows - SSLError: tlsv1 alert internal error.

For example -

Welcome to the Red Hat Support Tool.
Command (? for help): listproducts
Unable to find products
Command (? for help): listcases
tlsv1 alert internal error
Command (? for help):


  • Red Hat Enterprise Linux 6
  • Red Hat Enterprise Linux 7
  • Red Hat Enterprise Linux 8.
  • redhat-support-tool.

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