Unable to log in with LDAP user on Ansible Automation Platform 2.x, getting `django_auth_ldap Authentication failed for user1: failed to map the username to a DN.` in tower.log

Solution Verified - Updated -

Issue

  • Unable to log in with LDAP user on Ansible Automation Platform 2.x, getting django_auth_ldap Authentication failed for user1: failed to map the username to a DN. in tower.log

    tower.log:2022-03-22 19:41:07,065 DEBUG    [b5a170c7cdea4d759564d8fa03a7ba30] django_auth_ldap Authentication failed for user1: failed to map the username to a DN.
tower.log:2022-03-22 19:41:07,156 WARNING  [b5a170c7cdea4d759564d8fa03a7ba30] awx.api.generics Login failed for user user1 from 10.240.0.100

Environment

  • Red Hat® Ansible Automation Platform 2.x

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