Candlepin service fails after upgrading from Red Hat Satellite 6.9 to 6.10

Solution Verified - Updated -


  • After upgrading from 6.9 to 6.10, hammer ping shows candlepin and candlepin_auth / candlepin_events services as not running.

    Status:          FAIL
    Server Response: Message: 404 Not Found
    Status:          FAIL
    Server Response: Message: Katello::Errors::CandlepinNotRunning
    Status:          FAIL
    message:         Not running
    Server Response: Duration: 2ms
  • After upgrading to the 6.10 Red Hat Satellite dashboard page shows the following error:

    Oops, we're sorry but something went wrong Katello::Errors::CandlepinNotRunning
  • satellite-maintain health check failing on server-ping after upgrading it to Red Hat Satellite 6.10.

    # satellite-maintain health check
    Running ForemanMaintain::Scenario::FilteredScenario
    Check whether all services are running using the ping call:           [FAIL]
    Couldn't connect to the server: undefined method `to_sym' for nil:NilClass


  • Red Hat Satellite 6.10

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