Storage controlled by HP smartpqi driver goes offline intermittently with "Medium access timeout failure"

Solution Unverified - Updated -

Issue

The disk storage accessed by the smartpqi driver occasionally goes offline with messages found in syslog similar to the ones below:

[Thu Mar  4 11:09:57 2021] smartpqi 0000:12:00.0: resetting scsi 1:1:0:0
[Thu Mar  4 11:09:57 2021] smartpqi 0000:12:00.0: reset of scsi 1:1:0:0: SUCCESS
[Thu Mar  4 11:11:38 2021] smartpqi 0000:12:00.0: resetting scsi 1:1:0:0
[Thu Mar  4 11:11:38 2021] smartpqi 0000:12:00.0: reset of scsi 1:1:0:0: SUCCESS
[Thu Mar  4 11:15:42 2021]  nvme0n1:
[Thu Mar  4 11:20:09 2021] smartpqi 0000:12:00.0: resetting scsi 1:1:0:0
[Thu Mar  4 11:20:47 2021]  nvme0n1:
[Thu Mar  4 11:21:10 2021] smartpqi 0000:12:00.0: reset of scsi 1:1:0:0: SUCCESS
[Thu Mar  4 11:21:10 2021] sd 1:1:0:0: [sda] Medium access timeout failure. Offlining disk!
[Thu Mar  4 11:21:10 2021] sd 1:1:0:0: Device offlined - not ready after error recovery
[Thu Mar  4 11:21:10 2021] sd 1:1:0:0: [sda] FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_TIMEOUT
[Thu Mar  4 11:21:10 2021] sd 1:1:0:0: [sda] CDB: Write(16) 8a 00 00 00 00 75 ff fe 8b a8 00 00 00 20 00 00
[Thu Mar  4 11:21:10 2021] blk_update_request: I/O error, dev sda, sector 506806045608
[Thu Mar  4 11:21:10 2021] sd 1:1:0:0: rejecting I/O to offline device

Environment

  • HP ProLiant XL450 Gen10 server
  • Red Hat Enterprise Linux 7.6
  • smartpqi driver version 1.1.4-115

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