Insights Clients are no longer checking in after upgrading the satellite to 6.9 version

Solution Verified - Updated -


  • After upgrading Satellite to 6.9, servers registered via insights are no longer checking in.
    This issue is also observed on new insights-client registered to Satellite 6.9
  • All the clients are no longer checking in to insights after upgrading the satellite to 6.9 which is behind a proxy server.
  • Insights client registration failing with error Upload status: 500 Internal Server Error

    2021-05-07 15:54:58,662  NETWORK insights.client.connection POST https://satellite_URL:443/redhat_access/r/insights/uploads/xx-xx-xx-xx
    2021-05-07 15:55:58,764  NETWORK insights.client.connection Upload status: 500 Internal Server Error {
    "error": {"message":"Timed out connecting to server"}
    2021-05-07 15:55:58,765    ERROR insights.client.connection Upload archive failed with status code  500
    2021-05-07 15:55:58,765    ERROR insights.client.client Upload attempt 1 of 1 failed! Status Code: 500
    2021-05-07 15:55:58,765    ERROR insights.client.client All attempts to upload have failed!
    2021-05-07 15:55:58,765    ERROR insights.client.client Please see /var/log/insights-client/insights-client.log for additional information
    2021-05-07 15:55:58,765    ERROR insights.client.phase.v1 Upload failed.
  • Satellite Web UI not responding or slow because all insights connections are stuck and timed out after 60 seconds as below.

    # production.log
    2021-06-13T09:35:54 [I|app|9ccc8b5f] Started GET "/redhat_access/r/insights/v1/systems/XXXX-XXXX-XXXX-XXXXXXX" for XX.XX.XX.XX
    2021-06-13T09:35:54 [I|app|9ccc8b5f] Processing by InsightsCloud::Api::MachineTelemetriesController#forward_request as JSON
    2021-06-13T09:35:54 [I|app|9ccc8b5f]   Parameters: {"path"=>"v1/systems/XXXX-XXXX-XXXX-XXXXXXX"}
    2021-06-13T09:36:54 [W|app|9ccc8b5f] Action failed
    2021-06-13T09:36:54 [I|app|9ccc8b5f] Backtrace for 'Action failed' error (RestClient::Exceptions::OpenTimeout): Timed out connecting to server
    2021-06-13T09:36:54 [I|app|9ccc8b5f] Completed 500 Internal Server Error in 60480ms (Views: 10.9ms | ActiveRecord: 2.4ms | Allocations: 1088649 <====


  • Red Hat Insights
  • Red Hat Satellite 6.9

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content