[Satellite 6] Candlepin service is down after an upgrade to Satellite 6.9

Solution Verified - Updated -

Issue

  • hammer ping shows that candlepin_events service is down after an upgrade to Satellite 6.9:
candlepin_events:
    Status:          FAIL
    message:         Not running
    Server Response: Duration: 0ms
  • satellite-maintain health check reports:
Running ForemanMaintain::Scenario::FilteredScenario
================================================================================
Check whether all services are running:                               [OK]
--------------------------------------------------------------------------------
Check whether all services are running using the ping call:           [FAIL]
Couldn't connect to the server: undefined method `to_sym' for nil:NilClass
--------------------------------------------------------------------------------

Environment

  • Red Hat Satellite 6.9

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content