Why do I receive a 404 error when fetching my subscriptions on the Tower license page?
Environment
- Red Hat Ansible Automation Platform >= 1.2.x
Issue
-
When attempting to fetch Tower subscriptions from the Tower license page using valid credentials, the following 404 error occurs:
"Error: 404 Client Error: Not found for url: https://subscription.rhn.redhat.com:443/katello/api/organizations"
Resolution
-
On each Tower node in your cluster, edit the
/etc/rhsm/rhsm.conf
file and change the value ofhostname
from:hostname = subscription.rhn.redhat.com
to:
hostname = subscription.rhsm.redhat.com
-
No restart of Tower services is necessary for this change to take effect.
Root Cause
- The /etc/rhsm/rhsm.conf file is pointing to the incorrect hostname.
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