Upgrading a disconnected OCP 4 cluster got stuck with Insights Operator degraded
Issue
- When upgrading an OpenShift Container Platform cluster with Insights Operator degraded, the upgrade will stuck and will not finish properly.
- Insights Operator is degraded in a restricted network OCP cluster.
-
The following error is shown in the
insights
pod:insightsclient.go:180] Unable to build a request, possible invalid token: Post "https://cloud.redhat.com/api/ingress/v1/upload": dial tcp: i/o timeout
-
The Insights Cluster Operator show the following message:
Message: Unable to report: unable to build request to connect to Insights server: Post "https://cloud.redhat.com/api/ingress/v1/upload": dial tcp 10.0.0.1:443: i/o timeout
Environment
- Red Hat OpenShift Container Platform (RHOCP)
- 4
- Disconnected cluster
- Insights operator
Subscriber exclusive content
A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.