Upgrading a disconnected OCP 4 cluster got stuck with Insights Operator degraded

Solution Verified - Updated -


  • When upgrading an OpenShift Container Platform cluster with Insights Operator degraded, the upgrade will stuck and will not finish properly.
  • Insights Operator is degraded in a restricted network OCP cluster.
  • The following error is shown in the insights pod:

    insightsclient.go:180] Unable to build a request, possible invalid token: Post "https://cloud.redhat.com/api/ingress/v1/upload": dial tcp: i/o timeout
  • The insights ClusterOperator show the following message:

    Message:               Unable to report: unable to build request to connect to Insights server: Post "https://cloud.redhat.com/api/ingress/v1/upload": dial tcp i/o timeout


  • Red Hat OpenShift Container Platform (RHOCP)
    • 4

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In