[satellite6] Capsule upgrade to 6.8 failed with error Failed to call refresh: Proxy [CAPSULE FQDN] cannot be refreshed: unknown error (response 500)
Environment
- Red Hat Satellite 6.
- Red Hat Satellite Capsule 6.
Issue
- Capsule upgrade failed with error :
/Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[[CAPSULE FQDN]]: Failed to call refresh: Proxy [CAPSULE FQDN] cannot be refreshed: unknown error (response 500)
/Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[[CAPSULE FQDN]]: Proxy [CAPSULE FQDN] cannot be refreshed: unknown error (response 500)
Resolution
- Remove the global proxy on the satellite :
- From Satellite GUI :
Satellite GUI -> Administer -> Setting -> HTTP(S) proxy
- Using hammer:
# hammer settings set --name=http_proxy --value=""
Root Cause
- The global proxy is set for all outgoing HTTP connections from Satellite which interrupts the requests from the satellite to the capsule during the upgrade to refresh the capsule.
- The Satellite and the capsule are on the same network , so no need for intermediate proxy.
Diagnostic Steps
- Upgrade command failed with logs :
Upgrade Step: Running installer...
/Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[[CAPSULE FQDN]]: Failed to call refresh: Proxy [CAPSULE FQDN] cannot be refreshed: unknown error (response 500)
/Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[[CAPSULE FQDN]]: Proxy [CAPSULE FQDN] cannot be refreshed: unknown error (response 500)
/usr/share/foreman-installer/modules/foreman/lib/puppet/provider/foreman_smartproxy/rest_v3.rb:53:in `refresh_features!'
/usr/share/foreman-installer/modules/foreman/lib/puppet/type/foreman_smartproxy.rb:73:in `refresh'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction/event_manager.rb:147:in `process_callback'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction/event_manager.rb:34:in `block in process_events'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction/event_manager.rb:119:in `block in queued_events'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction/event_manager.rb:118:in `each'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction/event_manager.rb:118:in `queued_events'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction/event_manager.rb:33:in `process_events'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction.rb:280:in `eval_resource'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction.rb:183:in `call'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction.rb:183:in `block (2 levels) in evaluate'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:519:in `block in thinmark'
/opt/puppetlabs/puppet/lib/ruby/2.4.0/benchmark.rb:308:in `realtime'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:518:in `thinmark'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction.rb:183:in `block in evaluate'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/graph/relationship_graph.rb:121:in `traverse'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction.rb:173:in `evaluate'
/usr/share/gems/gems/kafo-4.0.1/modules/kafo_configure/lib/puppet/parser/functions/add_progress.rb:30:in `evaluate_with_trigger'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/resource/catalog.rb:239:in `block (2 levels) in apply'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:519:in `block in thinmark'
/opt/puppetlabs/puppet/lib/ruby/2.4.0/benchmark.rb:308:in `realtime'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:518:in `thinmark'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/resource/catalog.rb:238:in `block in apply'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util/log.rb:161:in `with_destination'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/transaction/report.rb:146:in `as_logging_destination'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/resource/catalog.rb:237:in `apply'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/configurer.rb:186:in `block (2 levels) in apply_catalog'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:519:in `block in thinmark'
/opt/puppetlabs/puppet/lib/ruby/2.4.0/benchmark.rb:308:in `realtime'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:518:in `thinmark'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/configurer.rb:185:in `block in apply_catalog'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:232:in `block in benchmark'
/opt/puppetlabs/puppet/lib/ruby/2.4.0/benchmark.rb:308:in `realtime'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:231:in `benchmark'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/configurer.rb:184:in `apply_catalog'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/configurer.rb:366:in `run_internal'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/configurer.rb:234:in `block in run'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/context.rb:65:in `override'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet.rb:260:in `override'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/configurer.rb:211:in `run'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application/apply.rb:355:in `apply_catalog'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application/apply.rb:280:in `block (2 levels) in main'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/context.rb:65:in `override'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet.rb:260:in `override'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application/apply.rb:280:in `block in main'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/context.rb:65:in `override'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet.rb:260:in `override'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application/apply.rb:233:in `main'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application/apply.rb:174:in `run_command'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application.rb:375:in `block in run'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:667:in `exit_on_fail'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application.rb:375:in `run'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util/command_line.rb:139:in `run'
/opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util/command_line.rb:77:in `execute'
/opt/puppetlabs/puppet/bin/puppet:5:in `<main>'
Installing Done [100%] [...............................]
Something went wrong! Check the log for ERROR-level output
The full log is at /var/log/foreman-installer/capsule.log
Upgrade failed during the installation phase. Fix the error and re-run the upgrade.
[FAIL]
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