CannotRetrieveUpdates alert in disconnected OCP 4 cluster

Solution Unverified - Updated -


  • The Cluster Version Operator keep sending alerts for failure in receiving the updates in restricted network/disconnected OCP 4 cluster.
  • The CannotRetrieveUpdates alert is seeing in an air-gapped OpenShift 4 cluster:

    alertname = CannotRetrieveUpdates
    endpoint = metrics
    environment = cluster_name
    instance = 10.x.y.z:9099
    job = cluster-version-operator
    namespace = openshift-cluster-version
    pod = cluster-version-operator-1234
    prometheus = openshift-monitoring/k8s
    service = cluster-version-operator
    severity = critical
    message = Cluster version operator has not retrieved updates in 2d 1h 19m 41s. Failure reason RemoteFailed . For more information refer to
  • An alert is shown in the OpenShift console in OCP 4.8 or newer:

    Version 4.y.z not found in channel stable-4.y.  To request update recommendations, configure a channel that supports your version.


  • Red Hat OpenShift Container Platform (RHOCP)
    • 4

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