Not able to access to Red Hat Customer Portal due to redirect loop

Solution Verified - Updated -

Environment

  • Red Hat Customer Portal
  • Multiple operating systems, including Red Hat Enterprise Linux (RHEL)

Issue

  • Not able to access to Red Hat Customer Portal (access.redhat.com) due to redirect loop.
  • The user is able to log into www.redhat.com.
  • Deleting the user's browser's cache and cookies has no effect.

Resolution

The most common reason that this happens to users is that your computer’s clock has become out of sync with a network time service. Please confirm that your computer’s clock is kept in sync with a network time service using the instructions for your operating system and version.

Instructions for Red Hat Enterprise Linux:

  • Check if the system time is correct via GUI or timedatectl

    • If the system time is not correctly adjusted, fix the time and retry again.

    • If the system time is correctly adjusted and time synchronization via chrony is configured, then force a manual synchronization with

      sudo chronyc makestep

Diagnostic Steps

Attempt to log into access.redhat.com. If a user experiences a redirect loop at that time, attempt to log in to www.redhat.com. If the user successfully logs in to www.redhat.com with no visible redirect loop then this solution is likely to be applicable.

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