Why Is The Manual Data Uploading To Red Hat Automation Analytics Failing With Status 401 In Ansible Automation Platform ?

Solution Verified - Updated -

Environment

Red Hat Ansible Automation Platform
Automation Analytics

Issue

  • When trying to get the automation analytics data uploaded from Ansible Automation Platform instance manually using the awx-manage gather_analytics --ship utility it fails with the error
    Upload failed with status 401, Insights services authentication failed

Resolution

  • In Automation Controller UI Go to Settings -> System -> MISC. SYSTEM
  • Toggle on the GATHER DATA FOR AUTOMATION ANALYTICS. Then Enter RED HAT CUSTOMER USERNAME and RED HAT CUSTOMER PASSWORD
  • If already exist, check if the Red Hat customer credentials are correct.

Root Cause

  • The manual syncing of data using awx-manage gather_analytics --ship requires the Red Hat customer credentials to authenticate cloud.redhat.com and sync data to Automation Analytics.

Diagnostic Steps

  • The following error can be seen while uploading data to cloud.redhat.com :

    # awx-manage gather_analytics --ship
Last analytics run was: 2019-07-11 00:59:00.062829+00:00
/tmp/178cf005-c991-4bb8-bdaf-a3667464c926_2020-07-16-081112+0000.tar.gz
shipping analytics file: /tmp/178cf005-c991-4bb8-bdaf-a3667464c926_2020-07-16-081112+0000.tar.gz
Upload failed with status 401, Insights services authentication failed
NoneType: None
You have mail in /var/spool/mail/root

    Also check in tower.log to see similar error:

    ERROR awx.main.analytics REDHAT_USERNAME is not set

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