Broadcom firmware 5.0.13 update causes fw sync timeout on RHEL5

Solution Unverified - Updated -

Environment

  • Red Hat Enterprise Linux(RHEL) 5.

  • Broadcom Network Card.

Issue

  • After upgrading Broadcom BCM5708S firmware to version 5.0.13 bc 5.0.4 the network interface fails to go online.

  • Following errors are seen in /var/log/messages generated by bnx2 drivers while activating the NIC after upgrade:

"bnx2: fw sync timeout, reset code = 1020002"

Resolution

  • NIC driver bnx2 throws fw sync timeout, reset code = 1020002 which means bnx2 driver and the NIC's firmware have gotten out of sync and a reset is attempted/required to hopefully bring them back to a known working state.
  • It seems firmware/hardware is the cause of this error.
  • It is recommended to obtain a current NIC firmware from the hardware vendor and update to the latest available firmware.
  • If the issue persists with current/re-flashed firmware, the Hardware vendor may need to be engaged to perform a diagnostic on the physical NIC itself.

Root Cause

  • This appears to be a hardware related issue.

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