Veritas node rebooted after 'qla2xxx 83XX: F/W Error Reported' errors

Solution Verified - Updated -

Issue

  • One of the nodes in Veritas cluster got rebooted after the following errors:

    May  1 11:26:20 node0 kernel: qla2xxx [0000:12:00.0]-5060:7: 83XX: F/W Error Reported: Check if reset required.
    May  1 11:26:20 node0 kernel: qla2xxx [0000:12:00.0]-5069:7: Heartbeat Failure encountered, chip reset required.
    May  1 11:26:20 node0 kernel: qla2xxx [0000:12:00.1]-5060:9: 83XX: F/W Error Reported: Check if reset required.
    May  1 11:26:20 node0 kernel: qla2xxx [0000:12:00.1]-5069:9: Heartbeat Failure encountered, chip reset required.
    May  1 11:32:10 node0 kernel: microcode: microcode updated early to revision 0x2000064, date = 2019-07-31
    May  1 11:32:10 node0 kernel: Initializing cgroup subsys cpuset
    May  1 11:32:10 node0 kernel: Initializing cgroup subsys cpu
    May  1 11:32:10 node0 kernel: Initializing cgroup subsys cpuacct
    May  1 11:32:10 node0 kernel: Linux version 3.10.0-1062.9.1.el7.x86_64 (mockbuild@x86-vm-27.build.eng.bos.redhat.com) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-39) (GCC) ) #1 SMP Mon Dec 2 08:31:54 EST 2019
    May  1 11:32:10 node0 kernel: Command line: BOOT_IMAGE=/vmlinuz-3.10.0-1062.9.1.el7.x86_64 root=/dev/mapper/rootvg-root ro crashkernel=auto rd.lvm.lv=rootvg/root rd.lvm.lv=rootvg/lvswap rhgb quiet LANG=en_US.UTF-8
    May  1 11:32:10 node0 kernel: e820: BIOS-provided physical RAM map:
    May  1 11:32:10 node0 kernel: BIOS-e820: [mem 0x0000000000000000-0x000000000008dfff] usable
    May  1 11:32:10 node0 kernel: BIOS-e820: [mem 0x000000000008e000-0x000000000008ffff] reserved
    May  1 11:32:10 node0 kernel: BIOS-e820: [mem 0x0000000000090000-0x000000000009ffff] usable
    

Environment

  • Red Hat Enterprise Linux 7
  • Veritas cluster
  • HPE ProLiant DL380 Gen10
  • HPE SN1100Q Qlogic HBA
  • QLogic Corp. ISP2722-based 16/32Gb Fibre Channel to PCIe Adapter [1077:2261] (rev 01)

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