RHEL7: Soft lockup occurred at mfe_fileaccess_wake_up_all_events_and_reset_scanningQueue().

Solution Verified - Updated -

Issue

  • Server rebooted due to kernel panic with below logs:
[6215420.764559] NMI watchdog: BUG: soft lockup - CPU#18 stuck for 22s! [Broker KM Evnt:4084]
[6215420.765386] Modules linked in: mfe_fileaccess_100609126(OE) iptable_filter team_mode_roundrobin team xfs libcrc32c vfat fat dm_service_time sb_edac intel_powerclamp coretemp intel_rapl iosf_mbi kvm_intel kvm irqbypass crc32_pclmul iTCO_wdt iTCO_vendor_support ghash_clmulni_intel aesni_intel lrw gf128mul glue_helper ablk_helper cryptd ipmi_ssif pcspkr lpc_ich i2c_i801 ioatdma hpwdt hpilo dca dm_multipath sg wmi ipmi_si ipmi_devintf pcc_cpufreq ipmi_msghandler acpi_power_meter binfmt_misc ip_tables ext4 mbcache jbd2 sd_mod mgag200 lpfc i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops ttm drm nvmet_fc nvmet crc32c_intel crc_t10dif crct10dif_generic crct10dif_pclmul nvme_fc hpsa nvme_fabrics nvme_core be2net scsi_transport_fc drm_panel_orientation_quirks scsi_transport_sas scsi_tgt
[6215420.765428]  crct10dif_common dm_mirror dm_region_hash dm_log dm_mod
[6215420.765433] CPU: 18 PID: 4084 Comm: Broker KM Evnt Kdump: loaded Tainted: G           OEL ------------   3.10.0-1062.9.1.el7.x86_64 #1
[6215420.765435] Hardware name: HP ProLiant BL460c Gen9, BIOS I36 10/17/2018
[6215420.765437] task: ffff933f844e41c0 ti: ffff934708284000 task.ti: ffff934708284000
[6215420.765439] RIP: 0010:[<ffffffffc06b9588>]  [<ffffffffc06b9588>] mfe_fileaccess_wake_up_all_events_and_reset_scanningQueue+0x298/0x4f0 [mfe_fileaccess_100609126]
[6215420.765443] RSP: 0018:ffff934708287bb0  EFLAGS: 00000212
[6215420.765445] RAX: ffff93471bac6690 RBX: ffff934708287b40 RCX: ffff933fcf7e48b0
[6215420.765447] RDX: 0000000000000001 RSI: 00000000241c9fa6 RDI: ffffffffc06c35ec
[6215420.765449] RBP: ffff934708287bf0 R08: 8800000000000000 R09: 8000000000000000
[6215420.765451] R10: be20000000000000 R11: 0001ceea2d3557c4 R12: ffffffff8b8e10f6
[6215420.765453] R13: ffff934708287bb0 R14: 0000000000000000 R15: 0000000000000000
[6215420.765456] FS:  00007f421bfff700(0000) GS:ffff934edf380000(0000) knlGS:0000000000000000
[6215420.765458] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[6215420.765460] CR2: 00007f7208cd4907 CR3: 00000001e77ba000 CR4: 00000000001607e0
[6215420.765461] Call Trace:
[6215420.765466]  [<ffffffff8be8d400>] netlink_unicast+0x170/0x210
[6215420.765469]  [<ffffffff8be8d7a8>] netlink_sendmsg+0x308/0x420
[6215420.765473]  [<ffffffff8be2f3a6>] sock_sendmsg+0xb6/0xf0
[6215420.765476]  [<ffffffff8ba55657>] ? path_get+0x27/0x30
[6215420.765480]  [<ffffffff8be2fad1>] SYSC_sendto+0x121/0x1c0
[6215420.765484]  [<ffffffff8b93dd0a>] ? audit_filter_inodes+0xda/0x130
[6215420.765487]  [<ffffffff8be315ee>] SyS_sendto+0xe/0x10
[6215420.765490]  [<ffffffff8bf8dede>] system_call_fastpath+0x25/0x2a
[6215420.765492] Code: 48 8b 05 54 9b 00 00 48 8b 40 08 48 8b 18 48 85 db 74 1d 48 3b 73 40 0f 84 ce 00 00 00 48 8b 83 98 00 00 00 48 8b 40 08 48 8b 18 <48> 85 db 75 e3 31 d2 48 c7 c7 ec 35 6c c0 c6 07 00 0f 1f 40 00

Environment

  • Red Hat Enterprise Linux 7
  • McAfeeESP
  • Out-of-tree (O) kernel module: [mfe_fileaccess_100609126]

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content