redhat-support-tool does not connect to RedHat API when crypto policy set to FUTURE

Solution Verified - Updated -

Issue

  • On Red Hat Enterprise Linux 8, when we set the cryptographic policy to FUTURE, we are not able to use the redhat-support-tool.
  • All attempts to use redhat-support-tool fails with an error message:
Problem connecting to the support services API.  Is the service accessible from this host?

Environment

  • Red Hat Enterprise Linux (RHEL) 8
  • redhat-support-tool
  • Crypto policy set to FUTURE

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