Users with closed kibana index cannot view logs in Kibana

Issue

• One of the user is not able to view logs kibana dashboard.
• Kibana shows the following error:

Courier Fetch Error: unhandled courier request error: Request to elasticsearch failed: {"_index":".kibana","type":"config","id":"4.6.4","error":{"root_cause":[{"type":"throwable","reason":"closed"}],"type":"throwable","reason":"closed"}}